Building a Customer centric culture

BUILDING A CUSTOMER CENTRIC CULTURE

What you will learn:

  • How Customer Centricity and Stakeholder Centricity affects your Customer Experience.
  • How Customer centric/stakeholder-centric (‘people first’) is your organization? Introducing the Naive to Natural model.
  • Linking employee experience to customer experience
  • The nine areas that drive customer centricity and stakeholder centricity.

One to one training run by:

Colin Shaw

Colin Shaw
Colin’s Bio

Michael Lowenstein

Michael Lowenstein
Michael’s Bio

Derek Blackburn

Derek Blackburn
Derek’s Bio

Building a Customer centric culture

Buy 3 sessions at the same time  and get 20% discount

Get in touch
Werner KwiatkowskiBuilding a Customer centric culture