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We Can Help You Improve Your Brand Loyalty, Brand Advocacy and Customer Experience.

 

Many people say they are experts, but few can prove it. Here is the evidence – the numbers don’t lie:

  • Named as Leading Consultancy by Financial Times for four years in succession
  • Ranked in the top 5 percent of podcasts for his business podcast The Intuitive Customer
  • Over half a million downloads of the Intuitive Customer Podcast
  • 14,000 followers on Twitter
  • Named as Leading Consultants by Financial Times for four years running
  • Recognized as one of LinkedIn’s top 150 business influencers, and included in “Top Voices” their official influencer program
  • Ranked in the top 5 percent of podcasts for his business podcast The Intuitive Customer
  • Syndicated for his Beyond Philosophy’s blog on other websites, including MyCustomer and Customer Think
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Colin can help improve your brand awareness, advocacy and customer experience.

Why not contact Colin now
to find out how?

 

Contact us now    

Colin can help improve your brand awareness, advocacy and customer experience.

Why not contact Colin now to find out how?

 

Contact us now    
home 1

B2B Influencer

Colin has helped many leading brands to boost their exposure and credibility through innovative B2B influencer marketing programs. This can be through Colin appearing on your webinars, being a guest on our podcast, writing a whitepaper and using Colin’s vast social media reach to spread the message.

 

Influencer led workshops and speaking

Colin is a great communicator and can get over complex concepts in a simple, humorous, and inspirational way. He can undertake workshops with your teams, clients and speak at conferences to help you develop Customer Experience strategies.

 

Join organizations from around the globe that trust Colin and Beyond Philosophy to improve their customer experience, brand awareness, and brand advocacy, and enhance their customer experience.

 
Aflac
Microsoft
FedEx
Cat
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IBM
Dell
 
 
Virgin
TNT
Pfizer
RBC
Progressive
Maersk Line
Philips
 

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For example, Maersk Line, the world’s largest shipping company, improved their CE by 40 points over 30 months, leading to a 10% rise in shipping volumes. .

See other case studies here 

Read more of Beyond Philosophy’s remarkable success stories

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Maersk Line

Over a 30 month period Maersk Line improved their Net Promoter Score® from -10 to +30. A 40 point improvement. How have they achieved this? What is their secret?


Read Full Case Study →

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RICOH Canada

How RICOH Canada took their Net Promoter Score® (NPS®) from 25 to 59, a 34 point improvement.


Read Full Case Study →

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Morgan Sindall

Steven Elliot, CEO of Morgan Sindall FitOut, is interviewed by Colin Shaw, founder of Beyond Philosophy, who tirelessly keeps in his journey of finding out how organizations can improve their customer experience.

Read Full Case Study →

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Memorial Hermann

How one hospital system changed its entire culture from the ground up in order to become an award-winning, market-leading example of patient experience and satisfaction excellence.

Read Full Case Study →

du

DU

Over the course of 21 months the du grew their post-subscriber base by 109%, increasing their market share by 10%. How have they achieved this?


Read Full Case Study →

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Aviva

Darren Cornish, Director of Customer Experience for Aviva, is interviewed by Colin Shaw about how how to start a company-wide initiative to improve customer experience.


Read Full Case Study →

The Beyond Philosophy team will help you set the most effective strategies and provide tactical services to help you grow.

Learn more about consulting here    


We also train your teams how to use our methodology for practical implementations.

Business influencer
of Fortune 500/major corporations

Colin’s customer experience, customer service, and marketing strategies culminate a 30-year career.

After starting to manage practical operational roles in corporate life, Colin founded his global customer experience consultancy in 2002—before customer experience was even a thing.

Colin’s first of seven books started with Building Great Customer Experiences (Palgrave Macmillan) and was one of the world’s first books on the subject.

Contact us now    
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colin4

Many companies have used Colin’s incredible reach to boost their exposure, credibility, and brand awareness to create and develop their organization’s brand advocates.

Given Colin’s achievements outlined above and in his Bio, Colin can help you do the same.

Contact us now    

Colin has the reach and audience

Would you like a media kit? Request one below:

Latest Updates

Critical errors! 5 rules guaranteed to ensure your failure

A sure way to fail in your efforts to reach your target customers is not to understand how things work...
Read More

Is Employee Experience just a Fad or is it really the Future of Work?

You must focus on your employees if you want a great experience that delivers service excellence. Unfortunately, that isn't my...
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4 out of 5 organizations have not increased their customer satisfaction since 2010!

I've followed the American Customer Satisfaction Institute (ACSI) results since I started Beyond Philosophy in 2002. Guess what? It's at an all-time...
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Discover True Value of an MBA: Just a Piece of Paper or a Must Have?

One of our listeners, Clive Hearst, is in a pickle. Hearst wrote to us asking whether he should invest in...
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Joe Pine's The Experience Economy changed my life. Pine's take on what the future of experience would be back in the 90s...
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Critical Issue: How to Increase Your Price Without Losing Customers

Alan Flower is in a pickle, and he came to us for help on a recent podcast. Flower asks, "How...
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Bad Mistake! Is Too Much Choice Responsible for Destroying My Revenue?

Having a lot of choices is a blessing—until you have too many. Unfortunately, too many options can become a curse....
Read More

How ChatGPT Will Massively Disrupt Many Industries And Democratize AI

By now, you might have heard of ChatGPT by OpenAI. This AI-powered chatbot can write everything from raps to commercial copy for...
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These are the critical questions to see if your segmentation is effective!

One of our podcast listeners Vijay Patel has a pickle, and many of you probably have the same one. Patel's...
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The Seven Key Strategic Questions Essential for Gaining Growth in 2023

It’s time for an update. A few years ago, we went over some of the essential questions for your clients....
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How Do I Know When a Customer Has Decided to Buy?

I love technology, but I can still be old-fashioned when working with clients. How? Meeting with clients, I like to...
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An Authoritative View: Three Pioneers of CX Predict Big Changes in 2023

What do you get when you put three old guys in front of microphones and ask them to talk about...
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The Five Rules Guaranteed to Make You an Effective Leader

What do leadership and rabbits have to do with each other? Usually, not much. However, in the context of leading...
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Wow! It’s Been an Interesting Year! This is What We Have Learned

As 2022 draws to a close, I like to reflect on the year and what I have learned. I shared...
Read More

New Year’s Resolutions: Why Some People Win, But Most People Lose

Many of you are no doubt considering your New Year's Resolutions. You have probably done this more than once. Unfortunately,...
Read More

Have you ever wondered why things go viral or, better yet, how you can make your #content gain millions of views and...
Read More

Embrace This Amazing Way Customers Evaluate You to Gain Success

People tend to be less sensitive to improvement the more things improve. Diminishing sensitivity is why what exceeded customers’ expectations...
Read More

Don’t Panic! Here Are The Many Advantages of a Recession

There is plenty of bad news to be had about a recession. However, if you think about it, there are...
Read More

It’s Time to Move Your Customers to Where You Want Them to Be

Customer strategy results in some interesting questions. Recently, Claire Hillman, a listener (and viewer of our new YouTube channel) asked us...
Read More

In an Increasingly MAD World, Here Are 5 Rules for Managing Uncertainty

The world is crazy. There's a war in Ukraine. The UK has a cost-of-living crisis as energy prices are rising,...
Read More

Critical errors! 5 rules guaranteed to ensure your failure

A sure way to fail in your efforts to reach your target customers is not to understand how things work...
Read More

Is Employee Experience just a Fad or is it really the Future of Work?

You must focus on your employees if you want a great experience that delivers service excellence. Unfortunately, that isn't my...
Read More

4 out of 5 organizations have not increased their customer satisfaction since 2010!

I've followed the American Customer Satisfaction Institute (ACSI) results since I started Beyond Philosophy in 2002. Guess what? It's at an all-time...
Read More

Discover True Value of an MBA: Just a Piece of Paper or a Must Have?

One of our listeners, Clive Hearst, is in a pickle. Hearst wrote to us asking whether he should invest in...
Read More

The Battle for Customer Attention: How to Come Out on Top

Joe Pine's The Experience Economy changed my life. Pine's take on what the future of experience would be back in the 90s...
Read More

Critical Issue: How to Increase Your Price Without Losing Customers

Alan Flower is in a pickle, and he came to us for help on a recent podcast. Flower asks, "How...
Read More

Bad Mistake! Is Too Much Choice Responsible for Destroying My Revenue?

Having a lot of choices is a blessing—until you have too many. Unfortunately, too many options can become a curse....
Read More

How ChatGPT Will Massively Disrupt Many Industries And Democratize AI

By now, you might have heard of ChatGPT by OpenAI. This AI-powered chatbot can write everything from raps to commercial copy for...
Read More

These are the critical questions to see if your segmentation is effective!

One of our podcast listeners Vijay Patel has a pickle, and many of you probably have the same one. Patel's...
Read More

The Seven Key Strategic Questions Essential for Gaining Growth in 2023

It’s time for an update. A few years ago, we went over some of the essential questions for your clients....
Read More

How Do I Know When a Customer Has Decided to Buy?

I love technology, but I can still be old-fashioned when working with clients. How? Meeting with clients, I like to...
Read More

An Authoritative View: Three Pioneers of CX Predict Big Changes in 2023

What do you get when you put three old guys in front of microphones and ask them to talk about...
Read More

The Five Rules Guaranteed to Make You an Effective Leader

What do leadership and rabbits have to do with each other? Usually, not much. However, in the context of leading...
Read More

Wow! It’s Been an Interesting Year! This is What We Have Learned

As 2022 draws to a close, I like to reflect on the year and what I have learned. I shared...
Read More

New Year’s Resolutions: Why Some People Win, But Most People Lose

Many of you are no doubt considering your New Year's Resolutions. You have probably done this more than once. Unfortunately,...
Read More

Have you ever wondered why things go viral or, better yet, how you can make your #content gain millions of views and...
Read More

Embrace This Amazing Way Customers Evaluate You to Gain Success

People tend to be less sensitive to improvement the more things improve. Diminishing sensitivity is why what exceeded customers’ expectations...
Read More

Don’t Panic! Here Are The Many Advantages of a Recession

There is plenty of bad news to be had about a recession. However, if you think about it, there are...
Read More

It’s Time to Move Your Customers to Where You Want Them to Be

Customer strategy results in some interesting questions. Recently, Claire Hillman, a listener (and viewer of our new YouTube channel) asked us...
Read More

In an Increasingly MAD World, Here Are 5 Rules for Managing Uncertainty

The world is crazy. There's a war in Ukraine. The UK has a cost-of-living crisis as energy prices are rising,...
Read More