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We Can Help You Improve Your Brand Loyalty, Brand Advocacy and Customer Experience.

 

Many people say they are experts, but few can prove it. Here is the evidence – the numbers don’t lie:

  • Named as “Leading Consultancy” by Financial Times for four years in succession
  • Ranked in the top 5 percent of podcasts for his business podcast The Intuitive Customer
  • Over half a million downloads of the Intuitive Customer Podcast
  • 14,000 followers on X
  • Named as Leading Consultants by Financial Times for four years running
  • Recognized as one of LinkedIn’s top 150 business influencers, and included in “Top Voices” their official influencer program
  • Ranked in the top 5 percent of podcasts for his business podcast The Intuitive Customer
  • Syndicated for his Beyond Philosophy’s blog on other websites, including MyCustomer and Customer Think
B2B Business Influencer Colin Shaw

Colin can help improve your brand awareness, advocacy and customer experience.

Why not contact Colin now
to find out how?

 

Contact us now     Follow Colin on LinkedIn    

Colin can help improve your brand awareness, advocacy and customer experience.

Why not contact Colin now to find out how?

 

Contact us now    
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B2B Influencer

Colin has helped many leading brands to boost their exposure and credibility through innovative B2B influencer marketing programs. This can be through Colin appearing on your webinars, being a guest on our podcast, writing a whitepaper and using Colin’s vast social media reach to spread the message.

 

Influencer led workshops and speaking

Colin is a great communicator and can get over complex concepts in a simple, humorous, and inspirational way. He can undertake workshops with your teams, clients and speak at conferences to help you develop Customer Experience strategies.

 

Join organizations from around the globe that trust Colin and Beyond Philosophy to improve their customer experience, brand awareness, and brand advocacy, and enhance their customer experience.

 
Aflac
Microsoft
FedEx
Cat
e on
IBM
Dell
 
 
Virgin
TNT
Pfizer
RBC
Progressive
Maersk Line
Philips
 

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For example, Maersk Line, the world’s largest shipping company, improved their CE by 40 points over 30 months, leading to a 10% rise in shipping volumes. .

See other case studies here 

Read more of Beyond Philosophy’s remarkable success stories

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Maersk Line

Over a 30 month period Maersk Line improved their Net Promoter Score® from -10 to +30. A 40 point improvement. How have they achieved this? What is their secret?


Read Full Case Study →

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RICOH Canada

How RICOH Canada took their Net Promoter Score® (NPS®) from 25 to 59, a 34 point improvement.


Read Full Case Study →

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Morgan Sindall

Steven Elliot, CEO of Morgan Sindall FitOut, is interviewed by Colin Shaw, founder of Beyond Philosophy, who tirelessly keeps in his journey of finding out how organizations can improve their customer experience.

Read Full Case Study →

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Memorial Hermann

How one hospital system changed its entire culture from the ground up in order to become an award-winning, market-leading example of patient experience and satisfaction excellence.

Read Full Case Study →

du

DU

Over the course of 21 months the du grew their post-subscriber base by 109%, increasing their market share by 10%. How have they achieved this?


Read Full Case Study →

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Aviva

Darren Cornish, Director of Customer Experience for Aviva, is interviewed by Colin Shaw about how how to start a company-wide initiative to improve customer experience.


Read Full Case Study →

The Beyond Philosophy team will help you set the most effective strategies and provide tactical services to help you grow.

Learn more about consulting here    


We also train your teams how to use our methodology for practical implementations.

Business influencer
of Fortune 500/major corporations

Colin’s customer experience, customer service, and marketing strategies culminate a 30-year career.

After starting to manage practical operational roles in corporate life, Colin founded his global customer experience consultancy in 2002—before customer experience was even a thing.

Colin’s first of seven books started with Building Great Customer Experiences (Palgrave Macmillan) and was one of the world’s first books on the subject.

Contact us now    
colin4
colin4

Many companies have used Colin’s incredible reach to boost their exposure, credibility, and brand awareness to create and develop their organization’s brand advocates.

Given Colin’s achievements outlined above and in his Bio, Colin can help you do the same.

Contact us now    

Colin has the reach and audience

Would you like a media kit? Request one below:

Latest Updates

Mastering ‘Mental Accounting’: The Key to Persuasive Buying Decisions

Learn more about Colin Shaw: Join over 80,000 people on our LinkedIn Newsletter list or visit our website for more...
Read More

The Ethical Compass: 5 Rules on Navigating Business Ethics from Academia

Learn more about Colin Shaw: Join over 80,000 people on our LinkedIn Newsletter list or visit our website for more...
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How to Create Unbreakable Brand Loyalty through Emotional Connection

Learn more about Colin Shaw: Join over 80,000 people on our LinkedIn Newsletter list or visit our website for more...
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Master the Art of Language: How to Transform Other People’s Opinion of You

Learn more about Colin Shaw: Join over 80,000 people on our LinkedIn Newsletter list or visit our website for more...
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Customer Research Uncovered: Navigating the Path to Consumer Clarity

Learn more about Colin Shaw: Join over 80,000 people on our LinkedIn Newsletter list or visit our website for more...
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How Applying Key Sports Principles Can Boost Your Customers’ Experience

  You might recall how I like to say, "None of us are as clever as all of us." Recently...
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Discover the 7 Powerful Rules that Will Transform Your Customers’ Habits

  I buy everything on Amazon. Suppose I want something; that is where I go first. Not only that, it's...
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Unlocking Success in 2024 With These 6 Essential Learnings From 2023

  It's that time of year for one of my favorite traditions, my end-of-year reflections. I appreciate the opportunity to...
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How Implementing AI in CX Can Be the Good, Bad, and Ugly

  This year has been the year of AI. We hosted the Global Customer Service Experience Director of Alvarez &...
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Is this the future for Customer research teams in 2024 and beyond?

  I'm obsessed with AI at the moment. Luckily, the rest of the world seems to be, also. One area...
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Why Confusing Inertia With Loyalty Will Eventually Kill Your Business

  In a meeting with a long-time client, I learned how pleased they were with their repeat business, which they...
Read More

Which Is The Better Customer Experience in 2024? AI or People?

  I love the phrase, "None of us are as clever as all of us." But a phrase is little...
Read More

Why engaging HR, Finance, Legal, and IT to embrace the customer is vital!

  One of my clients has done an excellent job in the last couple of years improving their customer experience....
Read More

What’s a marketer’s most powerful tool? Surprisingly, it’s regret!

  Every time I turn my television on, I regret it. Is it the programming? Is productivity wasted? Wistful feelings...
Read More

Unlocking Success: 8 Powerful Strategies to Drive Sales Through Others

  One of our listeners, John, is in a pickle. He is starting a new business, but that isn't the...
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Are you ready? These are the 14 opportunities & risks you face in 2024

  We British look at the world as if the glass is half empty. By contrast, Americans look at the...
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Customers say they want choice, but the evidence shows they don’t!

  Stanford Professor Itamar Simonson is very clever. He brought snacks to class for his students. However, he wasn't just...
Read More

Uncover the Secret to Driving Brand Value With This Powerful Framework!

A listener, Irene Beard, is starting her own company. She's always believed in a strong brand, but how can she...
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How You Can Predict and Avoid Customers Changing Their Minds

I want to let you into a little secret. I've learned to ask customers a question over the years. Ready...
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The Hidden Obstacles to Effective Planning. It’s Not What You Think!

If you have too much to do because you've agreed to do too many things, then you could suffer from...
Read More

Mastering ‘Mental Accounting’: The Key to Persuasive Buying Decisions

Learn more about Colin Shaw: Join over 80,000 people on our LinkedIn Newsletter list or visit our website for more...
Read More

The Ethical Compass: 5 Rules on Navigating Business Ethics from Academia

Learn more about Colin Shaw: Join over 80,000 people on our LinkedIn Newsletter list or visit our website for more...
Read More

How to Create Unbreakable Brand Loyalty through Emotional Connection

Learn more about Colin Shaw: Join over 80,000 people on our LinkedIn Newsletter list or visit our website for more...
Read More

Master the Art of Language: How to Transform Other People’s Opinion of You

Learn more about Colin Shaw: Join over 80,000 people on our LinkedIn Newsletter list or visit our website for more...
Read More

Customer Research Uncovered: Navigating the Path to Consumer Clarity

Learn more about Colin Shaw: Join over 80,000 people on our LinkedIn Newsletter list or visit our website for more...
Read More

How Applying Key Sports Principles Can Boost Your Customers’ Experience

  You might recall how I like to say, "None of us are as clever as all of us." Recently...
Read More

Discover the 7 Powerful Rules that Will Transform Your Customers’ Habits

  I buy everything on Amazon. Suppose I want something; that is where I go first. Not only that, it's...
Read More

Unlocking Success in 2024 With These 6 Essential Learnings From 2023

  It's that time of year for one of my favorite traditions, my end-of-year reflections. I appreciate the opportunity to...
Read More

How Implementing AI in CX Can Be the Good, Bad, and Ugly

  This year has been the year of AI. We hosted the Global Customer Service Experience Director of Alvarez &...
Read More

Is this the future for Customer research teams in 2024 and beyond?

  I'm obsessed with AI at the moment. Luckily, the rest of the world seems to be, also. One area...
Read More

Why Confusing Inertia With Loyalty Will Eventually Kill Your Business

  In a meeting with a long-time client, I learned how pleased they were with their repeat business, which they...
Read More

Which Is The Better Customer Experience in 2024? AI or People?

  I love the phrase, "None of us are as clever as all of us." But a phrase is little...
Read More

Why engaging HR, Finance, Legal, and IT to embrace the customer is vital!

  One of my clients has done an excellent job in the last couple of years improving their customer experience....
Read More

What’s a marketer’s most powerful tool? Surprisingly, it’s regret!

  Every time I turn my television on, I regret it. Is it the programming? Is productivity wasted? Wistful feelings...
Read More

Unlocking Success: 8 Powerful Strategies to Drive Sales Through Others

  One of our listeners, John, is in a pickle. He is starting a new business, but that isn't the...
Read More

Are you ready? These are the 14 opportunities & risks you face in 2024

  We British look at the world as if the glass is half empty. By contrast, Americans look at the...
Read More

Customers say they want choice, but the evidence shows they don’t!

  Stanford Professor Itamar Simonson is very clever. He brought snacks to class for his students. However, he wasn't just...
Read More

Uncover the Secret to Driving Brand Value With This Powerful Framework!

A listener, Irene Beard, is starting her own company. She's always believed in a strong brand, but how can she...
Read More

How You Can Predict and Avoid Customers Changing Their Minds

I want to let you into a little secret. I've learned to ask customers a question over the years. Ready...
Read More

The Hidden Obstacles to Effective Planning. It’s Not What You Think!

If you have too much to do because you've agreed to do too many things, then you could suffer from...
Read More