INDUSTRY LEADERS IN CUSTOMER EXPERIENCE MANAGEMENT
RECOGNIZED GLOBALLY
With Us, Achieve the Next Level of Customer Experience Management
So many organizations we encounter have found their Customer Experience initiatives have plateaued. They ask us “Why?”
These companies have hit what we call the “Glass Ceiling of Customer Experience”. Through the glass, they can see the achievable goals but don’t know what to do to get there. are not confident on their strategy to get there.
RICOH Canada experienced a 34 point Net Promoter Score improvement in just 30 months. How did they do it?
A Core of Thought Leadership
We are recognized globally as Thought Leaders in Customer Experience management and having undertaken hundreds of CX programs, trained thousands of people and delivered hundreds of keynote presentations, we know how to break through the glass ceiling and guide your company to the next level of your Customer Experience.
HOW WE WORK
We Are Practical Thought Leaders
We take a scientific approach; we don’t just look at the rational experience but also what drives human behavior. Thought leadership with real world results. Hence our name, Beyond Philosophy.
WE ACT AS YOUR GUIDE AND PARTNER
We’ll help you develop the strategy, guide the initiatives, and even train your CX team on our tools & methodologies. We do not wish to embed or remain ‘camped out’ in your organization.
OUR EXPERIENCE IN CUSTOMER EXPERIENCE MANAGEMENT IS EXTENSIVE
We are the first operational CX consultancy and training company in the world. Since 2002, we have had the pleasure to serve many of the top organizations across the globe.
We focus on what will drive value ($) for you
We are the first operational CX management consultancy and training company in the world. Since 2002, we have had the pleasure to serve many of the top organizations across the globe.
We reduce risk and increase performance
We have a variety of proven tools and techniques to apply to your unique situation. We build a program around what will get you the best results. Through our vast experience we know what works and what doesn’t.
Seasoned CX Tools & Methods
With our vast experience we know what works and what doesn’t. We have evolved our tool set in practical implementation and these are proven to work. We can use these on our engagement or we can train your people on how to do this or a mix of both.
