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So, you know that friction in a Customer Experience is bad. But have you also considered what friction means to an Employee Experience? I’ll give you a hint: it’s also bad.
Christophe Martel, founder and CEO of FOUNT, an organization that eliminates workplace friction, does think about it, and we had him as a guest on our podcast. Realizing that many of you face workplace friction in your organization, I am also sharing his insights here.
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