Why Too Many Choices Can Be Killing Your Bottom Line

by Colin Shaw on April 18, 2019
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Colin ShawWhy Too Many Choices Can Be Killing Your Bottom Line

10 Things You Must Know to Establish and Preserve Your Customer Service Culture

by Colin Shaw on April 15, 2019
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Colin Shaw10 Things You Must Know to Establish and Preserve Your Customer Service Culture

Creating Actionable Insights from Irrational Humans

by Colin Shaw on April 8, 2019
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Colin ShawCreating Actionable Insights from Irrational Humans

Branding and CX: The Surprising Way They Work Together to Form Customer Loyalty

by Colin Shaw on April 4, 2019
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Colin ShawBranding and CX: The Surprising Way They Work Together to Form Customer Loyalty

5 Things You Should Do Today to Manage Uncertainty in Business

by Colin Shaw on March 28, 2019
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Colin Shaw5 Things You Should Do Today to Manage Uncertainty in Business

Why You Must Address Customer Irrationality Before It’s Too Late

by Colin Shaw on March 25, 2019
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Colin ShawWhy You Must Address Customer Irrationality Before It’s Too Late