Our Competition is Beating Us Despite the Fact We Are Better Than Them

by Colin Shaw on November 25, 2021
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Colin ShawOur Competition is Beating Us Despite the Fact We Are Better Than Them

This is the Most Powerful Tool in Your Armory, But Do You Understand Why?

by Colin Shaw on November 18, 2021
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Colin ShawThis is the Most Powerful Tool in Your Armory, But Do You Understand Why?

The 5 Rules to Dramatically Improve the Way You Deal with Customer Complaints

by Colin Shaw on November 11, 2021
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Colin ShawThe 5 Rules to Dramatically Improve the Way You Deal with Customer Complaints

I Am Really Frustrated. Why Can’t My Boss See the Need to Change?

by Colin Shaw on November 4, 2021
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Colin ShawI Am Really Frustrated. Why Can’t My Boss See the Need to Change?

Is Customer Experience Dying? The Pioneers of CX Discuss

by Colin Shaw on October 28, 2021
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Colin ShawIs Customer Experience Dying? The Pioneers of CX Discuss

Big Controversy: Should We Stop All Certification Now? Join the Debate…

by Colin Shaw on October 21, 2021
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Colin ShawBig Controversy: Should We Stop All Certification Now? Join the Debate…