CX Training

Watch an overview of our training


 

 

Why Learn With Us?

Our CX training uses only proven tools, techniques & methodologies which have been developed & refined since 2002. The results? Revenue growth, reduced costs & a competitive edge. Find out how!

Please use the tabs below to find the Training Program to best fit you or your organization.

The Customer Experience (CX) Essentials training is designed to provide you with the essentials you need to understand to improve your CX.
These are live events streamed to the palm of your hand, (or to your computer!), by the world renowned CX experts. If you are unable to attend an event it is recorded for you to view at your leisure.

Why do Customers buy? How do they make decisions? In this course we go into the details of how Customers buy. What are the secrets and psychological principles we can use to influence customers to buy more.

In this course we will provide you with everything you need to ensure your CX program is a success. Whether you have just started your program or you are already along the journey this course will help you.
We will provide a template of what a successful CX program looks like, outline the problems and pitfalls you will face and reveal the secrets of how to overcome them. If you are struggling to gain commitment and buy in from senior managers and across the organizations we will provide you with strategies to gain commitment.

If your organization is ‘product-centric’ or ‘internally-focused,’ you will provide an internally-focused product or experience. If your organization is ‘customer-centric,’ you will provide a customer-centric experience. Using the Naïve to Natural Assessment we can identify where your organization is today, and where you need to be tomorrow.

Why do Customers buy? How do they make decisions? In this course we go into the details of how Customers buy. What are the secrets and psychological principles we can use to influence customers to buy more.

The Customer Experience (CX) Essentials training is designed to provide you with the essentials you need to understand to improve your CX.
These are live events streamed to the palm of your hand, (or to your computer!), by the world renowned CX experts. If you are unable to attend an event it is recorded for you to view at your leisure.

Why do Customers buy? How do they make decisions? In this course we go into the details of how Customers buy. What are the secrets and psychological principles we can use to influence customers to buy more.

Anyone that interacts with your Customer needs to be trained on how to evoke specific emotions. This has been scientifically proven to create positive memories and thus increase loyalty.

The new improved online Foundation Customer Experience Management (CEM) Certification Program, delivered over a series of eight live virtual presentations, has been developed and refreshed to incorporate the additional learning content required in this ever changing marketplace.

Why do Customers buy? How do they make decisions? In this course we go into the details of how Customers buy. What are the secrets and psychological principles we can use to influence customers to buy more.

Anyone that interacts with your Customer needs to be trained on how to evoke specific emotions. This has been scientifically proven to create positive memories and thus increase loyalty.

Proven Processes to Improve CX

Beyond PhilosophyCX Training