In this course we will provide you with everything you need to ensure your CX program is a success. Whether you have just started your program or you are already along the journey this course will help you.
We will provide a template of what a successful CX program looks like, outline the problems and pitfalls you will face and reveal the secrets of how to overcome them. If you are struggling to gain commitment and buy in from senior managers and across the organizations we will provide you with strategies to gain commitment.
If your organization is ‘product-centric’ or ‘internally-focused,’ you will provide an internally-focused product or experience. If your organization is ‘customer-centric,’ you will provide a customer-centric experience. Using the Naïve to Natural Assessment we can identify where your organization is today, and where you need to be tomorrow.