Corporate Training

Watch an overview of our training

 

Why Learn With Us?

Our CX training uses only proven tools, techniques & methodologies which have been developed & refined since 2002. The results? Revenue growth, reduced costs & a competitive edge. Find out how!

Please use the tabs below to find the Training Program to best fit you or your organization.

The Customer Experience (CX) Essentials training is designed to provide you with the essentials you need to understand to improve your CX.
These are live events streamed to the palm of your hand, (or to your computer!), by the world renowned CX experts. If you are unable to attend an event it is recorded for you to view at your leisure.

In this course we will provide you with everything you need to ensure your CX program is a success. Whether you have just started your program or you are already along the journey this course will help you.
We will provide a template of what a successful CX program looks like, outline the problems and pitfalls you will face and reveal the secrets of how to overcome them. If you are struggling to gain commitment and buy in from senior managers and across the organizations we will provide you with strategies to gain commitment.

If your organization is ‘product-centric’ or ‘internally-focused,’ you will provide an internally-focused product or experience. If your organization is ‘customer-centric,’ you will provide a customer-centric experience. Using the Naïve to Natural Assessment we can identify where your organization is today, and where you need to be tomorrow.

Our experts will participate in your experience as a customer and with their trained eye identify the rational, subconscious and emotional experience your organization provides. We record all these experiences using video of in-person interactions and audio of calls with call centers, tying it all together.

When it comes to learning Customer Experience best practices, who better to share the details than companies that used them to success? You will hear directly from personnel from best practice companies in our Virtual Study Tour program.

Comparing results from the Emotional Signature® process, to see if the customer emotion your program evokes is effectively driving value for your organization to results from The Pyramid to ensure that your program design and implementation plans are achieving your desired outcome.

Learning in a classroom has it’s place, but real-world examples and watching Customer Experiences in action solidifies any idea you learn behind a desk.

Why do Customers buy? How do they make decisions? In this course we go into the details of how people experience the world and some of the key psychological principles that apply.

To create an effective customer experience it is critical that you have engaged employees. But what creates this engagement? When we work with organizations in this area we first of all establish what drives employee engagement, we then look to design a deliberate employee experience using our proven tools and methodologies and finally put in place robust measurements for employee engagement.

When it comes to learning Customer Experience best practices, who better to share the details than companies that used them to success? You will hear directly from personnel from best practice companies in our Virtual Study Tour program.

Comparing results from the Emotional Signature® process, to see if the customer emotion your program evokes is effectively driving value for your organization to results from The Pyramid to ensure that your program design and implementation plans are achieving your desired outcome.

Learning in a classroom has it’s place, but real-world examples and watching Customer Experiences in action solidifies any idea you learn behind a desk.

Why do Customers buy? How do they make decisions? In this course we go into the details of how people experience the world and some of the key psychological principles that apply.

When it comes to learning Customer Experience best practices, who better to share the details than companies that used them to success? You will hear directly from personnel from best practice companies in our Virtual Study Tour program.

Why do Customers buy? How do they make decisions? In this course we go into the details of how people experience the world and some of the key psychological principles that apply.

Learning in a classroom has it’s place, but real-world examples and watching Customer Experiences in action solidifies any idea you learn behind a desk.

The new improved online Foundation Customer Experience Management (CEM) Certification Program, delivered over a series of eight live virtual presentations, has been developed and refreshed to incorporate the additional learning content required in this ever changing marketplace.

Learning in a classroom has it’s place, but real-world examples and watching Customer Experiences in action solidifies any idea you learn behind a desk.

If your organization is ‘product-centric’ or ‘internally-focused,’ you will provide an internally-focused product or experience. If your organization is ‘customer-centric,’ you will provide a customer-centric experience. Using the Naïve to Natural Assessment we can identify where your organization is today, and where you need to be tomorrow.

Why do Customers buy? How do they make decisions? In this course we go into the details of how people experience the world and some of the key psychological principles that apply.

When it comes to learning Customer Experience best practices, who better to share the details than companies that used them to success? You will hear directly from personnel from best practice companies in our Virtual Study Tour program.

Comparing results from the Emotional Signature® process, to see if the customer emotion your program evokes is effectively driving value for your organization to results from The Pyramid to ensure that your program design and implementation plans are achieving your desired outcome.

When it comes to learning Customer Experience best practices, who better to share the details than companies that used them to success? You will hear directly from personnel from best practice companies in our Virtual Study Tour program.

Canned lectures don’t get the results you need. Participating in a customized and collaborative program is the best way to understand how to build a great Customer Experience for your organization.

Proven Processes to Improve CX

Beyond PhilosophyCorporate Training