by Colin Shaw | Jan 17, 2011 | Customer Behaviour, Market Research
Social gaming has emerged as one of the fastest growing industries!!!! Author: Colin Shaw Social gaming has emerged as one of the fastest growing industries in recent years. According to recently published research, 56 million americans are now playing social games...
by Colin Shaw | Jan 14, 2011 | Customer Experience, Customer Service, Market Research
A recently published study reports that satisfaction levels with Car Insurance!!!! Author: Colin Shaw A recently published study reports that satisfaction levels with Car Insurance companies has decreased from last year. I’m sure one of the factors will be increasing...
by Colin Shaw | Dec 22, 2010 | Market Research
Author: Colin Shaw On the lookout for some key statistics to help build your case for the importance of the customer experience in your organisation? Well, Andy Hanselman has doen a great job rounding up 25 key customer experience statistics from a variety of sources....
by Colin Shaw | Oct 5, 2010 | Market Research, Thought Leadership
Here’s a great infographic showcasing the potential costs of poor customer service. Original source
by Colin Shaw | Oct 4, 2010 | Market Research
Here at Beyond Philosophy we have been doing work on the Subconscious customer experience for a while, which brought our attention to this post from Nielsen on Measuring the Buying Brain: Neuromarketing research is revealing a myriad of fascinating insights that help...
by Colin Shaw | Sep 30, 2010 | Customer Experience, Market Research
The worlds best in-flight experiences revealed!! Author: Colin Shaw I travel across the pond a lot and I know the in-flight experience is where airlines can win or lose on their customer experince. The Airline Passenger Experience Association’s (APEX) announced their...
