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Global Book Launch – The Intuitive Customer: 7 Imperatives For Moving Your CX To The Next Level

Tuesday, 18th of Oct 2016

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In this online global book launch event, best-selling author, Colin Shaw, and Professor Ryan Hamilton will explain why many organizations are seeing their Customer Measures (NPS etc.) plateauing and struggle to know what to do to move their Customer Exper...

Designing an Exceptional Employee Experience from the Inside Out

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5 Steps for an Effective, Customer Centric, Digital Transformation

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Are Customer Emotions and Behavior the Future of CX?

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We are increasingly hearing more and more organizations trying to move their Customer Experience to the next level. Numerous organizations think the answer to creating a better experience is easy. For example, many consider increasing the speed or reducin...

Satmetrix: 15 Years of Tracking Net Promoter: What have we learned?

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Why are Emotions So Important in Business?

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PROGRAM Have you considered the extent to which emotions are involved in customer decision-making? According to research by neuroscientist Antonio Damasio, emotions are intrinsically linked to decisions we make every day and without those we can’t ev...