At times it seems like the most popular individuals are those with the most signs of external success – the car, the house, the wife (or husband), the children, the dog, the cat – whatever. In other words, “the Joneses.” Dr. Kelly Campbell’s work More than Chemistry:...
The question of whether societies experience mood states that affect their collective decision-making is a provoking one, and it’s one that Dr. Johan Bollen – a computational mathematics researcher at the University of Indiana – asks in his 2011 paper “Twitter mood...
Some great customer experience statistics for 2011 Author: Colin Shaw 2010 Customer Experience Impact Report View more presentations from RightNow Technologies. 2010 Customer Experience Impact Report View more presentations from RightNow Technologies. RightNow, a...
“English may soon be dethroned as the most widely used language on the internet in possibly less than five years.” Author: Colin Shaw Are you providing a multi-lingual customer experience? NPS®FK reports that “In the past year, China has acquired a whopping 36...
Tesco has begun on its road to recovery from the recession Author: Colin Shaw Tesco has begun on its road to recovery from the recession reporting a 5% profit increase. A mixture of low prices, a great CRM program with Tesco Clubcard and a consistently positive...
Social Media usage dominates Americans online time in 2010!!! Author: Colin Shaw A continuing theme of the blog last year was to pinpoint some key statistics to show the growth of social media. Hopefully this will slow down in 2011 as there is less of a need to ‘bang...
