Case Studies

Maersk Line

Over a 30 month period Maersk Line improved their Net Promoter Score® from -10 to +30. A 40 point improvement. How have they achieved this? What is their secret?

Memorial Hermann Hospital System

How one hospital system changed its entire culture from the ground up in order to become an award-winning, market-leading example of patient experience and satisfaction excellence.

RICOH Canada

How RICOH Canada took their Net Promoter Score® (NPS®) from 25 to 59, a 34 point improvement.

du

Over the course of 21 months the du grew their post-subscriber base by 109%, increasing their market share by 10%. How have they achieved this?

Morgan Sindall FitOut

Steven Elliot, CEO of Morgan Sindall FitOut, is interviewed by Colin Shaw, founder of Beyond Philosophy, who tirelessly keeps in his journey of finding out how organizations can improve their customer experience.

AVIVA

Darren Cornish, Director of Customer Experience for Aviva, is interviewed by Colin Shaw about how how to start a company-wide initiative to improve customer experience.