Colin Shaw

Friction in CX: How To Avoid Getting Burned by Hidden Costs

by Colin Shaw on May 23, 2019
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Colin ShawFriction in CX: How To Avoid Getting Burned by Hidden Costs

When It Comes To CX, Sweat The Small Stuff

by Colin Shaw on May 9, 2019
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Colin ShawWhen It Comes To CX, Sweat The Small Stuff

Emotions Drive Spending, But Do You Know Which Ones Drive the Most?

by Colin Shaw on May 8, 2019
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Colin ShawEmotions Drive Spending, But Do You Know Which Ones Drive the Most?

Are You Ready for Facial Recognition Technology in Your CX?

by Colin Shaw on April 25, 2019
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Colin ShawAre You Ready for Facial Recognition Technology in Your CX?

Why Too Many Choices Can Be Killing Your Bottom Line

by Colin Shaw on April 18, 2019
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Colin ShawWhy Too Many Choices Can Be Killing Your Bottom Line

10 Things You Must Know to Establish and Preserve Your Customer Service Culture

by Colin Shaw on April 15, 2019
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Colin Shaw10 Things You Must Know to Establish and Preserve Your Customer Service Culture