Colin Shaw

The Four Things You Must Do to Keep Customers Talking about Your CX

by Colin Shaw on March 20, 2019
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Colin ShawThe Four Things You Must Do to Keep Customers Talking about Your CX

3 Tools to Measure Authentic Customer Emotions in Real-Time

by Colin Shaw on March 7, 2019
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Colin Shaw3 Tools to Measure Authentic Customer Emotions in Real-Time

The Remarkable Effect Facial Recognition Can Have on Your CX

by Colin Shaw on March 4, 2019
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Colin ShawThe Remarkable Effect Facial Recognition Can Have on Your CX

Simon Says You Should Read This to Improve Your CX

by Colin Shaw on February 26, 2019
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Colin ShawSimon Says You Should Read This to Improve Your CX

The Framework You Need to Survive in Retail

by Colin Shaw on February 20, 2019
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Colin ShawThe Framework You Need to Survive in Retail

Are You Making THIS Mistake with Theory in Your CX Strategy?

by Colin Shaw on February 13, 2019
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Colin ShawAre You Making THIS Mistake with Theory in Your CX Strategy?