by Colin Shaw | Oct 1, 2020 | Customer Experience, Customer Behaviour, Expert's Insights
When we try to forecast our preferences going forward, we often get it wrong. It’s a bias we all share called Naïve Diversification Bias. It happens a lot when we are making decisions now about some form of future consumption, and it can lead to feelings of...
by Michael Lowenstein | Mar 23, 2016 | Blogs, Customer Experience, Expert's Insights
Michael Lowenstein, Ph.D., CMC, is Thought Leadership Principal for Beyond Philosophy Francis Bacon said that knowledge is power. Nowhere is that saying more true than in compiling and applying customer information. An effective, strategic use of customer information...
by Colin Shaw | Dec 8, 2015 | Expert's Insights, experts insights, Leadership, LinkedIn Influencer Series, Thought Leadership
Creativity is essential to business today, particularly when the things that differentiate all of us from our competition decrease each year. A creative approach to business, to art, and to life will serve any individual well moving forward. I have written five books...
by Colin Shaw | Dec 3, 2015 | Customer Analysis, Customer Behaviour, Customer Centricity, Customer Emotions, Customer Engagement, Customer Experience, Customer Loyalty, Customer Research, Customer Retention, Customer Satisfaction, Customer Service, Expert's Insights, experts insights, Leadership, Management, Market Research, Subconscious Experience, Thought Leadership
Wouldn’t it be great if you could truly predict Customer’s behavior. Well you can! Welcome to the world of behavioral economics. I have recently been included in Brand Quarterly’s ‘Top 50 Marketing Thought Leaders over 50’ and they asked me an interesting...
by Colin Shaw | Nov 24, 2015 | Expert's Insights, experts insights, Leadership, LinkedIn Influencer Series, Management, Thought Leadership
I have a confession to make: I am an easy interview. Why? People easily sway me. Despite my status as a hiring wally, I have hired many people in my career. Most of them have been great. So how did I do this? To quote a fellow Brit, “I get by with a little help from...
by Colin Shaw | Nov 20, 2015 | Expert's Insights, experts insights, Leadership, Management, Thought Leadership
In this series, professionals share how they embrace the entrepreneurial mindset. See the stories here, then write your own (use #BetheBoss in the post). I was a senior executive with 3,500 people reporting to me globally. I had worked my way up and found my place in...
