Experts predict that we are going to have a really spectacular holiday shopping season this year with sales that could top $1.5 Billion (that’s right, with a “B”). This is great news for nearly everyone, with the exception of the customer service department. Why?...
I hate Ryanair. Apparently, according to the New York Times, I am not alone. Many people hate Ryanair. Enough that the shareholders in the company are holding the CEO’s feet to the fire on how the company is treating customers as they announce that they may not...
‘You cannot please all the people all the time’… this is a basic reality that many businesses seem to ignore when looking at improving their Customer Experience. When we, Beyond Philosophy, enter conversations with clients on how they can improve their Customer...
One of the key things I have learned over my years in business is ‘everyone is happy until you ask them to do something’. I see it happen all the time in organizations. Their Customer Experience professionals talk about improving the Customer Experience and everyone...
As businesses strive for efficiency I often hear the mantra ‘the best service is no service’. On the face of it, this makes sense. If the customer doesn’t have a reason to contact an organization that is good for them and good for the organization, it means there are...
Luxury car brands such as Rolls Royce, BMW, Lamborghini, Porshe, Audi, Bentley etc. announced record sales this year. In the case of Rolls Royce for example, this year set the highest sales record in their 107-year history, beating the previous record set almost three...
