Thought Leadership, the Customer Experience, and you in 2010…. Author: Colin Shaw It’s 2010 and some people are still yet to understand the impact of the internet. I still see organisations behaving like they are still in the 20th Century. The brands that are...
Author: Colin Shaw This popped up in my RSS reader this morning. Infographics are all the rage at the moment on the blogosphere, and it was good to see one that related to customer service, in particular how putting customers on hold influences customer retention....
Making your Customer Service social….. Author: Colin Shaw Social Media extends beyond PR – how can it influence your customer service strategy? There is a great post on Mashable covering 5 steps to taking your Customer Service social. If you’re a regular reader...
On hold for a Customer Service Representative? That’s so 2009….. “Never wait on hold again” That’s the promise of LucyPhone.com. The startup offers you a service that turns the tables on customer service representatives, and puts them on hold. CNN estimates that...
Using Twitter as an effective Customer Service channel…. Author: Colin Shaw Customer Service in 2010 is no longer just about call centres. Matt Saunders over at Trendplanner.com has written a great summary post of examples of how Twitter has become an effective...
