![Home Depot: Difficulty Finding a Good Tradesman? Not Anymore!]()
by Colin Shaw | Oct 17, 2013 | Customer Behaviour
I hate DIY. I don’t have enough time to do it well and the reality is I am not very good at it. On the flip side I also hate being taken for a ride by a Handyman, or professional tradesman. For example; we recently had cause to have some roofing work done on our house...
![Home Depot: Difficulty Finding a Good Tradesman? Not Anymore!]()
by Colin Shaw | Oct 14, 2013 | Subconscious Experience
How we and things look has an incredible impact on how we react and how we behave? Indeed, it has been proven to even make rational, normal people go to the extent of killing someone. So how do you look? What experience do you give your Customers? Is it deliberate or...
![Home Depot: Difficulty Finding a Good Tradesman? Not Anymore!]()
by Colin Shaw | Oct 9, 2013 | Customer Service
I hate Ryanair. Apparently, according to the New York Times, I am not alone. Many people hate Ryanair. Enough that the shareholders in the company are holding the CEO’s feet to the fire on how the company is treating customers as they announce that they may not...
![Home Depot: Difficulty Finding a Good Tradesman? Not Anymore!]()
by Colin Shaw | Oct 7, 2013 | Employee Experience
The generation gap is hardly a new concept. But how do you engage the various generations and especially the Millennials. Further Gaps have appeared between parents and children through the ages. So I guess I shouldn’t have been surprised when my son and I discovered...
![Home Depot: Difficulty Finding a Good Tradesman? Not Anymore!]()
by Colin Shaw | Oct 3, 2013 | Customer Experience
To consider an experience to be exceptional or remarkable, it must resonate with us on an emotional level – we feel something. Our emotional and sub-conscious perceptions, to a great extent, steer us towards and away from the things we perceive in our environment. ...
