by Colin Shaw | Sep 17, 2020 | Retail Customer Experience, Customer Experience, Experience Design
Do you still have the box your phone came in? Chances are if you own an iPhone, you probably do. It turns out, we like the look of Apple products’ boxes so much, many of us can’t bear to throw them out. It turns out that the use of color and package...
by Colin Shaw | Sep 17, 2015 | Blogs, Customer Satisfaction, Customer Service, Employee Experience, Expert's Insights, experts insights, Leadership, Management, Retail Customer Experience, Thought Leadership
When was the last time you got an email from your CEO suggesting that you need to be concerned about how your Customer feels? For the vast majority of you, my guess is your answer is never, unless of course you work at Starbucks. Starbucks CEO Howard Schultz sent a...
by Colin Shaw | Nov 4, 2014 | Blogs, Customer Experience, Retail Customer Experience
Retailers have been at the forefront for understanding how to use the human brain and emotions to maximize profits from their Customers. So what can the rest of businesses learn from them? Here are four lessons everyone can learn from a Grocery Store: 1. How it smells...
![Successful Globalization: If McDonalds Can Do It, Any Company Can!]()
by Colin Shaw | Apr 9, 2014 | Retail Customer Experience
Globalization is a reality for more organizations. Moving your organization to a global market is a big step with many strategic considerations. But one area that I would hope that does not get overlooked in the strategic planning for a global expansion is customer...
by Colin Shaw | Mar 16, 2012 | Retail Customer Experience
Technology is rapidly changing the face of customer experience. Almost every retailer operates an e-commerce division of their business and while online purchasing for many is not the primary source of profit today (shopping in United States accounts for 9% of total...
