by Colin Shaw | Feb 9, 2011 | Customer Experience, Expert's Insights
Author: Colin Shaw Nielsen has released some its latest statistics on The State of the Global Consumer: Spending Trends. In a recession it is vital to control costs and steady the ship for a likely drop in income. However, one of the biggest costs an organisation can...
by Colin Shaw | Feb 9, 2011 | Expert's Insights, Social Media
Social Business Platforms for your Customer Experience!!! Author: Colin Shaw We have previously blogged about the transition from Social Media to Social Business, and thought that this short presentation from Mashable was a great introduction to different activation...
by Colin Shaw | Jan 25, 2011 | Expert's Insights, Thought Leadership
Colin Shaw, Founder of Beyond Philosophy, continues his global speaking tour with a spot at the LOMA Customer Service!!! Colin Shaw, Founder of Beyond Philosophy, continues his global speaking tour with a spot at the LOMA Customer Service Conference in March in...
by Colin Shaw | Jan 13, 2011 | Expert's Insights, Social Media
Author: Colin Shaw One of the big moves we’ll see in 2011 is the shift from companies employing just one section of their company into a “social” role (i.e. their customer service or PR arm), to the whole organisation becoming “social”. One of my favourite bloggers,...
by Colin Shaw | Jan 12, 2011 | Customer Experience, Expert's Insights
User Experience and Information Architecture design has slowly become recognised in the mainstream…. User Experience and Information Architecture design has slowly become recognised in the mainstream as vital to providing a decent experience on any site across...
by Colin Shaw | Jan 11, 2011 | Customer Experience, Customer Service, Expert's Insights
What will 2011 be the year of? Mobile? Social Business? Geo-location? F-Commerce? Every year someone makes a prediction that ‘this will be the year of X’ and they are invariably wrong. We aren’t that silly and neither is David Armano who posted his Six Social Media...
