![The Dream Team: Hey Champs…What’s Your Chip?]()
by Colin Shaw | Nov 25, 2013 | Employee Experience
This is a continuation of the blog I posted last week following research that Don Fornes, founder and CEO at Software Advice, wrote a series called Psychological Profiles of the Dream Team. In the series of 4 articles, he details the attributes of four types of...
![The Dream Team: Hey Champs…What’s Your Chip?]()
by Colin Shaw | Nov 18, 2013 | Employee Experience
Are you happy at work? Honestly, my hope is that your answer is yes, but I am realistic enough to know that for many of you the answer is no. The good news is that I have uncovered research that might help you find a better fit for your natural inclinations and...
![The Dream Team: Hey Champs…What’s Your Chip?]()
by Colin Shaw | Oct 30, 2013 | Employee Experience
You can’t make an omelette without breaking a few eggs. This is a phrase I often use with my clients. I am in the game of helping organizations improve the Customer Experience. What we know today is most Customer Experiences are poor or at best, average. This means...
![The Dream Team: Hey Champs…What’s Your Chip?]()
by Colin Shaw | Oct 21, 2013 | Employee Experience
Over my long career I have discovered there a number of signs that indicate if people are ready for their next promotion. In my experience there are three stages of maturity that people go though. I hope this will help you define which you are and therefore what is...
![The Dream Team: Hey Champs…What’s Your Chip?]()
by Colin Shaw | Oct 7, 2013 | Employee Experience
The generation gap is hardly a new concept. But how do you engage the various generations and especially the Millennials. Further Gaps have appeared between parents and children through the ages. So I guess I shouldn’t have been surprised when my son and I discovered...
![The Dream Team: Hey Champs…What’s Your Chip?]()
by Colin Shaw | Sep 30, 2013 | Employee Experience
Happy people give you happy customers. This is the mantra I used to say when I was in corporate life 12 years ago running 3,500 people in call centres around the globe. If you want to have a great Customer Experience you must focus your employees as they deliver your...
