Change is the only certainty in this world today and the pace of change is ever increasing. We all know that change isn’t easy. Every day that passes we need to deal with an increasing amount of ambiguity. Ambiguity creates complexity and means decision making is...
We all like quick wins, don’t we? Actually I don’t. Yes really! Largely because ‘quick wins’ are about giving priority to the easy or cheap rather than the important. We too often feel good about the ‘quick win’ and the ‘important’ gets forgotten. Simply, ‘quick wins’...
As usual just looking at the surface of a subject like employee engagement is not enough. There are three pieces of research along with my own business experience that have helped me form a view on how to get employees engaged with an improvement in Customer...
NPR (National Public Radio) recently ran the story of Maneesh Sethi who literally hired someone to sit with and slap him (a slapper) each time he got off course while working virtually. The British version of the slapper may also have productivity effects but we’ll...
Have you taught your employees about the “Power of Empathy”? Do they make the difference between “empathy” and “sympathy”? We came recently across the Apple’s Genius Training Manual which puts a lot of emphasis on “empathy”. There is a special program on the course...
