![Apple: Imitation is the Highest Form of Flattery]()
by Colin Shaw | Dec 30, 2013 | Customer Experience
If imitation is the highest form of flattery, Apple should be blushing red right about now. When you consider that three major brands, including Microsoft, Disney and Tesla, are imitating their in-store experience, Apple has set the standard for the retail experience....
by Colin Shaw | Dec 24, 2013 | Customer Experience
The Airline industry is an industry that needs a little help being joyful that no amount of holiday music or cookies can help. Generally, most people don’t associate the airport or a flight during the holidays with joy. But some airlines are having a little fun with...
![Apple: Imitation is the Highest Form of Flattery]()
by Colin Shaw | Dec 19, 2013 | Customer Experience
As part of our Global Leader Survey (GLS), Beyond Philosophy engages top executives in Customer Experience Management (CEM) to learn more about what their plans are for CEM in the coming year. We also want to identify trends and focus centers for the experts in our...
![Apple: Imitation is the Highest Form of Flattery]()
by Colin Shaw | Dec 16, 2013 | Customer Experience
Every year, Beyond Philosophy engages top executives in Customer Experience Management (CEM) in our Global Leader Survey (GLS). We take this opportunity to learn more about the industry and the perceptions of the experts in our field on the performance of brands in...
![Apple: Imitation is the Highest Form of Flattery]()
by Colin Shaw | Dec 11, 2013 | Customer Experience
About time! Was my reaction when the European Aviation Safety Agency (Easa) joined the Federal Aviation Administration (FAA) in the US by approving the use of inflight electronic devices, referred to as Personal Electronic Devices (PEDs), during taxi and take-off as...
![Apple: Imitation is the Highest Form of Flattery]()
by Colin Shaw | Dec 5, 2013 | Customer Experience
Will we ever be able to trust banks again? With the holidays approaching and with it will be the return of my favorite film of all time and a holiday classic film, “It’s a Wonderful Life.” Starring Jimmy Stewart and Donna Reed, the film is a heartwarming tale that...
