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by Colin Shaw | Aug 19, 2013 | Customer Experience
Wal-Mart has announced their latest earnings, they are down and the forecast is not much better. Why is this? Let me give you the view from a Customer’s perspective… …all I needed was some fishing line, so I did what millions of people do every day to get...
![Wal-Mart Disappoints Wall Street and Customers Alike]()
by Colin Shaw | Aug 15, 2013 | Customer Behaviour
Have you ever noticed how sometimes the experience of anticipating something can be better than the experience itself? Let me give you an example. I always wanted to drive a Ford Mustang. As a boy I was enthralled with the Mustang and its power. I saw the commercials...
![Wal-Mart Disappoints Wall Street and Customers Alike]()
by Colin Shaw | Aug 12, 2013 | Customer Experience
Coffee and Wi-Fi go together, like fish and chips, movies and popcorn or Batman and Robin. So when I read that Starbucks and Google were aligning to provide customers faster Wi-Fi, I was not surprised. Starbucks is a customer centric company and therefore improving...
![Wal-Mart Disappoints Wall Street and Customers Alike]()
by Colin Shaw | Aug 8, 2013 | Customer Experience
I see there are discussions again about the airline boarding process, as American Airlines are letting people without carry-on bags board first so not to clog the aisles. American’s announcement of their ‘new’ boarding process sounds reasonable and worth trying until...
![Wal-Mart Disappoints Wall Street and Customers Alike]()
by Colin Shaw | Aug 5, 2013 | Customer Behaviour
Have you ever seen a cute little kitty and felt the urge to pick it up and squeeze it? What about a 2-year-old niece or nephew who has cute chubby cheeks that you had to pinch? Now ask yourself, would you pinch a 22-year-old niece’s face? What about the hairless cat...
