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by Colin Shaw | Sep 19, 2013 | Customer Emotions
We’ve all had experiences where we feel like we’ve taken one step forward and one step back. That feeling of being right back where you started and no better off can leave you flat. Working with clients to improve their customer experiences means I have a lot of...
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by Colin Shaw | Sep 18, 2013 | Customer Emotions
If you live in a cave, under a rock, or on the moon, I should tell you that Apple just launched two new iPhone 5 models this week. At the same time they reported that next month they are shipping out their 700 Millionth iOS device. Again, if you live in cave/under...
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by Colin Shaw | Sep 16, 2013 | Customer Loyalty
I love stories. They tell you so much about life. Some of the best stories come from Greek mythology which has such resonance that they give us some of the words in the English language today, like hubris. Hubris means ‘excessive pride or self-confidence; arrogance’....
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by Colin Shaw | Sep 12, 2013 | Expert's Insights
Have you ever wondered how some real idiots get promoted and you don’t? I spent over 27 years of working in the corporate world, climbing the greasy pole and I saw it all. I discovered there are three types of people. The key to getting promoted and earning more...
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by Colin Shaw | Sep 9, 2013 | Employee Experience
Change is the only certainty in this world today and the pace of change is ever increasing. We all know that change isn’t easy. Every day that passes we need to deal with an increasing amount of ambiguity. Ambiguity creates complexity and means decision making is...
