by Colin Shaw | Dec 9, 2013 | Employee Experience
This is the fourth and final post I will be publishing based on the research by Don Fornes, founder and CEO at Software Advice, who wrote a series called Psychological Profiles of the Dream Team. In the series of 4 articles, he details the attributes of four types of...
by Colin Shaw | Dec 5, 2013 | Customer Experience
Will we ever be able to trust banks again? With the holidays approaching and with it will be the return of my favorite film of all time and a holiday classic film, “It’s a Wonderful Life.” Starring Jimmy Stewart and Donna Reed, the film is a heartwarming tale that...
by Colin Shaw | Dec 4, 2013 | Customer Experience
Want an expert on tap? Google have just launched a new service where this can happen. Google Help Outs. The service offers experts at the end of a Google hangout (live video) both free and paid for. You could, then, ask an expert how to cook a romantic dinner for two...
by Colin Shaw | Dec 2, 2013 | Employee Experience
This is a continuation of the blog I posted last week following research by Don Fornes, founder and CEO at Software Advice, who wrote a series called Psychological Profiles of the Dream Team. In the series of 4 articles, he details the attributes of four types of...
by Colin Shaw | Nov 28, 2013 | Blogs
Does making employee’s get up early and have long exhausting days create the best Customer Experience on Black Friday? What about if you move it back to Thursday, Thanksgiving Day? It’s the most wonderful time of the year for retail. Most retailers make their year...