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by Colin Shaw | Dec 27, 2013 | Customer Behaviour
Consumer confidence is a critical to the economy. For the past five years, consumer confidence hasn’t exactly been at an all-time high. But according to Nielsen’s Global Survey of Consumer Confidence, we may be slowly bouncing back from the last financial crisis. This...
by Colin Shaw | Dec 24, 2013 | Customer Experience
The Airline industry is an industry that needs a little help being joyful that no amount of holiday music or cookies can help. Generally, most people don’t associate the airport or a flight during the holidays with joy. But some airlines are having a little fun with...
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by Colin Shaw | Dec 23, 2013 | Customer Service
Experts predict that we are going to have a really spectacular holiday shopping season this year with sales that could top $1.5 Billion (that’s right, with a “B”). This is great news for nearly everyone, with the exception of the customer service department. Why?...
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by Colin Shaw | Dec 19, 2013 | Customer Experience
As part of our Global Leader Survey (GLS), Beyond Philosophy engages top executives in Customer Experience Management (CEM) to learn more about what their plans are for CEM in the coming year. We also want to identify trends and focus centers for the experts in our...
![What Santa Teaches Us About Making Customers Believe]()
by Colin Shaw | Dec 18, 2013 | Uncategorized
It seems that Amazon is launching a drone that delivers packages in less than 30 minutes to some locations in the years to come…this sounds very hi tech and exciting. Now flash forward to ten years from now. The scene: I am sitting in my yard in Sarasota, FL, with the...
