by Colin Shaw | Jan 26, 2016 | Blogs, Customer Experience
In this series, professionals describe the skills they’re building this year. There is a major skill most organizations lack: Customer centricity, but if you want to remain competitive in today’s economic climate, putting the focus on Customers is imperative...
by Colin Shaw | Jan 21, 2016 | Blogs, Customer Experience
Customer Loyalty is a gold standard for most businesses. There are numerous ways that you earn (and lose) Customer Loyalty. But one way that anyone can do is one of the most effective ways to create a Customer Experience that keeps them coming back for more. Pivoting...
by Colin Shaw | Jan 19, 2016 | Blogs, Customer Experience
Ever blown it with a Customer? Sure. We all have. Mistakes are part of being human, after all. Hopefully, you learned from it, made your sincere apology,and carried on. Here are 8 worst mistakes with Customer Experience that we hope brands learned from: “It’s not the...
by Colin Shaw | Jan 14, 2016 | Blogs
Isn’t it a company’s first priority not to harm their Customers? I maybe old fashioned but surely ensuring your Customers’ safety is your BIGGEST responsibility as a brand. Apparently, someone should have reminded Fiat Chrysler. Fiat Chrysler was fined $70...
by Colin Shaw | Jan 12, 2016 | Blogs
As 2015 fades into history and 2016 starts, why not take a minute to peruse some of the most popular posts on career advice that can prepare you for a fabulous 2016, in reverse order…. My Top 10 Most Popular Posts from 2015 #10: The First 90 Days. You never get...
