As 2015 fades into history and 2016 starts, why not take a minute to peruse some of the most popular posts on career advice that can prepare you for a fabulous 2016, in reverse order….
My Top 10 Most Popular Posts from 2015
#10: The First 90 Days.
You never get a second chance to make a first impression, or to relive your first 90 days at your organization. This list can serve as a great guideline of dos and don’ts for your new job. (My favorite is Number 9 on the Dos list.)
Be careful about policies you issue that are focused on the organization and not on the Customer. Uzbekistan Airways decided to weigh customers before boarding their flights for “safety reasons.” But it is neither about safety nor is it reasonable.
I am always surprised when a major brand is caught in a bold-faced lie. It seems obvious to most of us, but bears repeating: Lying to your Customers is bad business. After the fines are paid, your organization will face an even harsher penalty, the loss of Customers’ trust.
Studies show that men and women have different ways of processing emotions. This fact means they remember things differently. For anyone who has been on either side of an argument with the opposite sex where the facts of an event have been in question, science proves that you are right, and he/she is wrong. You’re welcome.
Relationships in business are everything. From a new boss to a new Customer, how you establish the relationship has long-term consequences on the health of the relationship. Clarity and detail are important to start them off right. I offer eight established tips to get you started out right. I learned #2 and #8 from my mum.
When The New York Times posted an article about Amazon’s destructive work culture, I questioned whether this was possible. I still do. The main thing to remember is that broken cultures do not produce a Customer Experience as fantastic as Amazon’s, so be careful about believing everything you read.
These two studies show us how to get people to do what you want, a helpful skill for any business person.
Feeling like a valued and engaged employee isn’t just the employer’s job. It’s important that the employee takes a close look at the culture and policies of a job before agreeing to become a part of the team. The one I always tell my kids is number three.
Corporate life has its pros and its cons. So too does working for oneself. I can’t say what is right for you, but I can share my experience and hope it helps you make this important and life-changing decision for yourself.
Sometimes it is the most insignificant seeming parts of your job that make the biggest impression. don’t miss this one!
I’d like to take a second to wish a Happy New Year to all my readers. May 2016 be an excellent year for you!
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Colin Shaw is the founder and CEO of Beyond Philosophy, one of the world’s leading Customer experience consultancy & training organizations. Colin is an international author of five bestselling books and an engaging keynote speaker.
Follow Colin Shaw on Twitter & Periscope @ColinShaw_CX