by Colin Shaw | May 18, 2010 | Customer Experience, Social Media
Using Social Media to compliment your traditional marketing and Customer Experience…. Author: Colin Shaw Vanessa DiMauro over at The Social Customer recalls a conversation and blog post written by her colleague Jack Greene mulling over whether Social Media can...
by Colin Shaw | May 17, 2010 | Social Media
Paying for Promoted Tweets on Twitter…. Author: Colin Shaw A month has passed since Twitter announced Promoted Tweets. The earth is still spinning. Since the announcement there has been few earthquakes in the Twitter community, or within the online marketing...
by Colin Shaw | May 13, 2010 | Customer Experience, Customer Service, Social Media
Using Twitter as an effective Customer Service channel…. Author: Colin Shaw Customer Service in 2010 is no longer just about call centres. Matt Saunders over at Trendplanner.com has written a great summary post of examples of how Twitter has become an effective...
by Colin Shaw | May 10, 2010 | Expert's Insights, Social Media
Author: Colin Shaw Scott Monty, Head of Social Media at Ford, was interviewed at Ford HQ on the influence of social media at Ford. Lee Odden questioned Monty on how Ford has embraced “social”, one of his key quotes for me was how they have listened to customers and...
by Colin Shaw | Apr 23, 2010 | Customer Experience, Social Media
Twitter can predict the future, can it predict your Customer Experience… Author: Colin Shaw Not only is it the future of communication, but apparently it can predict the future itself There has been amuch buzz around the internet about how Twitter buzz and...
by Colin Shaw | Apr 14, 2010 | Customer Experience, Market Research, Social Media
Facebook Fan Page ROI: A Customer Experience Case Study… Ever needed a case study of an effective Facebook Fan Page? Here it is Everyone has to set up a Facebook Fan Page for their organisation, right? I mean, this if your organisation isn’t involved in social...
