by Colin Shaw | Aug 6, 2015 | Blogs, Employee Experience, Expert's Insights, experts insights, Leadership, Management, Thought Leadership
A definite link exists between Employee Engagement and Customer Experience. In spite of this, many organizations choose to keep their Employee Engagement programs and their Customer Engagement programs separate. However, linking the two areas is key to having success...
by Colin Shaw | Jun 21, 2015 | Blogs, Customer Experience, Employee Experience
Richard Branson, Founder of Virgin Group, led the charge for better parental leave benefits this week for his employees. The new policy at Virgin allows new parents one year of fully paid leave following the birth or adoption of a child. With Virgin’s announcement on...
by Colin Shaw | Apr 17, 2015 | Blogs, Customer Experience, Employee Experience
Employee Experience and Customer Experience are linked. What is affecting one will affect the other. They are like an old married couple—when it works it is beautiful and inspiring; when it doesn’t, it is ugly and bewildering. Both members of this marriage have a...
by Colin Shaw | Feb 10, 2015 | Blogs, Employee Experience, Thought Leadership
First impressions count. When you start a job interview one of the first things you will do is shake your prospective employer’s hand. What impression will they get of you by doing this? Handshakes can indicate many things. The strength of a handshake conveys a lot of...
by Colin Shaw | Jan 28, 2015 | Blogs, Employee Experience
In this series, professionals share how they rocked — or didn’t! — the all-important first 90 days on the job. Follow the stories here and write your own (please include the hashtag #First90 in the body of your post). First impressions are vital. However, the...
by Colin Shaw | Jan 5, 2015 | Blogs, Employee Experience
The list of the top 50 Best Places to work in 2015 was published last week by Glassdoor, the career community based in California. Not surprisingly, Google is in the number one spot. Other companies on the list included Southwest Airlines and Disney along with other...
