Customer Research

Big Data’s Big Problem

by Colin Shaw on October 9, 2015
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Colin ShawBig Data’s Big Problem

The 10 Things Wrong with Quantitative Research

by Colin Shaw on March 21, 2013
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Colin ShawThe 10 Things Wrong with Quantitative Research

The Problem with Too Much Customer Feedback

by Colin Shaw on March 26, 2012
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Colin ShawThe Problem with Too Much Customer Feedback

The 2011 Beyond Philosophy Global Customer Experience Management Survey

by Colin Shaw on September 20, 2011
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Colin ShawThe 2011 Beyond Philosophy Global Customer Experience Management Survey

Trouble on the High Street – The Experience of the Hard vs. Attentive Sell

by Colin Shaw on June 14, 2010
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Colin ShawTrouble on the High Street – The Experience of the Hard vs. Attentive Sell