by Colin Shaw | May 12, 2016 | Blogs, Customer Experience
Boardrooms across the world are shuddering as the Panama Papers are put online, allowing both employees and Customers to view their integrity – or lack of it! This is another reputational issue which affects the engagement of employees and Customers. Hearing...
by Michael Lowenstein | May 11, 2016 | Blogs, Customer Experience
Michael Lowenstein, Ph.D., CMC Thought Leadership Principal, Beyond Philosophy As customers in all b2b and b2c sectors steadily become more actively digitized in their daily lives, companies are having to respond, and hopefully stay ahead, in the race to build...
by Colin Shaw | May 10, 2016 | Customer Experience, Blogs
Distressed jeans may be fashionable, but it’s much harder to sell a product that appears damaged. That’s because we typically believe that a damaged product isn’t worth as much as one that’s in perfect condition. Research into the psychology behind recycling supports...
by Colin Shaw | May 6, 2016 | Blogs, Customer Experience
The latest in the “Hoaxwagen” scandal reveals the price you pay for lying to consumers. (Hint: it’s not cheap!) Volkswagen AG will buy back almost half a million cars from consumers that bought their 2.0-liter diesel cars sold in the U.S. This buyback agreement,...
by Colin Shaw | May 4, 2016 | Blogs, Customer Experience
A London restaurant brings naked dining to the city. Will this bring a totally new meaning to the term The Naked Chef normally associated with Jamie Oliver and a whole new concept in customer experience. London Restaurant Brings a Different Customer Experience Forbes...
by Colin Shaw | Apr 21, 2016 | Blogs, Customer Experience
Colin Shaw of Beyond Philosophy discusses how to measure customer emotions and what they reveal and how this can help to improve customer experience within organizations. Some businesses look at the bottom line with customers. Companies that are and will be most...
