by Colin Shaw | Aug 10, 2010 | Customer Experience
“That’s it. I’ve had it.” and then he jumped down the emergency slide.. A Jet Blue flight attendant made a dramatic exit from his job yesterday. Steven Slater, 39, was arguing with a passenger after they attempted to retrieve their hand luggage whilst the plane was...
by Colin Shaw | Aug 9, 2010 | Customer Experience
Ladbrokes announce focus on Customer Experience!!! Ladbrokes have recently appointed a new chief executive, Richard Glynn, as well as a new customer focus. Groves announced a shake-up with a focus on customer experience that looks to ‘capture the hearts and minds’ of...
by Colin Shaw | Aug 2, 2010 | Customer Experience, Social Media
Virgin Media hopes influencers tweet about their customer experience!!! Virgin America is utilising its in-flight Wi-Fi to help boost its reputation within the social media scene. Recognising the growing influence of individuals with large social media followings,...
by Colin Shaw | Jul 30, 2010 | Customer Experience
WIRED’s Chris Anderson & Malcolm Gladwell go head-to-head!!! I enjoyed reading about the continuing debate between Chris Anderson, author of FREE, and Malcolm Gladwell over the development of the Freemium economy. “Anderson argues for the idea of freemium, where...
by Colin Shaw | Jul 29, 2010 | Customer Experience, Customer Service
An insight into the Vodafone iPhone 4 Customer Experience!!!! Author: Colin Shaw Through the power of Twitter, we have managed to gain a first hand insight into the Vodafone Customer Experience. One of the people I follow, @Tive, tweeted about a blog post he had...
