Ladbrokes announce focus on Customer Experience!!!

Ladbrokes have recently appointed a new chief executive, Richard Glynn, as well as a new customer focus.

Groves announced a shake-up with a focus on customer experience that looks to ‘capture the hearts and minds’ of punters. We’ll be tracking their progress over the coming months and see if there is any buzz online about the change in experience.

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By COLIN SHAW | Published: AUGUST 9, 2010