by Colin Shaw | Jan 18, 2011 | Market Research, Social Media
Social Media usage dominates Americans online time in 2010!!! Author: Colin Shaw A continuing theme of the blog last year was to pinpoint some key statistics to show the growth of social media. Hopefully this will slow down in 2011 as there is less of a need to ‘bang...
by Colin Shaw | Jan 17, 2011 | Customer Behaviour, Market Research
Social gaming has emerged as one of the fastest growing industries!!!! Author: Colin Shaw Social gaming has emerged as one of the fastest growing industries in recent years. According to recently published research, 56 million americans are now playing social games...
by Colin Shaw | Jan 14, 2011 | Customer Experience, Customer Service, Market Research
A recently published study reports that satisfaction levels with Car Insurance!!!! Author: Colin Shaw A recently published study reports that satisfaction levels with Car Insurance companies has decreased from last year. I’m sure one of the factors will be increasing...
by Colin Shaw | Jan 13, 2011 | Expert's Insights, Social Media
Author: Colin Shaw One of the big moves we’ll see in 2011 is the shift from companies employing just one section of their company into a “social” role (i.e. their customer service or PR arm), to the whole organisation becoming “social”. One of my favourite bloggers,...
by Colin Shaw | Jan 12, 2011 | Customer Experience, Expert's Insights
User Experience and Information Architecture design has slowly become recognised in the mainstream…. User Experience and Information Architecture design has slowly become recognised in the mainstream as vital to providing a decent experience on any site across...
