by Colin Shaw | Jan 5, 2011 | Customer Experience, Expert's Insights
How is your customer experience defined!! Author: Colin Shaw How is your customer experience defined? What are the key influences in your plan? Nunwood’s strategy director David Conway has written a great piece over at Research-Live on how customer insights can drive...
by Colin Shaw | Jan 4, 2011 | Expert's Insights
10 Innovative and successful business models.. 0 business models that rocked 2010 – by @nickdemey (boardofinnovation.com) View more presentations from Board of Innovation (BOI). View more presentations from Board of Innovation (BOI). Here is a great presentation...
by Colin Shaw | Dec 22, 2010 | Market Research
Author: Colin Shaw On the lookout for some key statistics to help build your case for the importance of the customer experience in your organisation? Well, Andy Hanselman has doen a great job rounding up 25 key customer experience statistics from a variety of sources....
by Colin Shaw | Dec 21, 2010 | Customer Experience
The importance of Trust in the Customer Experience!!! Author: Colin Shaw Trust is one of the key factors in a great customer experience. Can your customers trust your organisation? Can they trust you that you won’t rip them off? Can they trust you to deliver the...
by Colin Shaw | Dec 20, 2010 | Customer Experience
The Top 5 Customer Complaint Letters!! How do you deal with a particularly troublesome customer complaint letter? From Hamsters to iPod Nano’s to seat 29E, here is a great round up of some of the best customer complaint letters published on the net. Some you can...
