by Colin Shaw | Dec 7, 2024 | The Intuitive Customer Podcast - CX Podcasts
Deborah has a pickle. She is considering implementing a Loyalty Scheme but isn’t sure when and how to do so. She thought we could help. We can help. The first question, then, is easy. Now. These things work. They don’t create real loyalty, but they get...
by Colin Shaw | Dec 5, 2024 | Blogs
Learn more about Colin Shaw: Join over 85,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: The other day, I was waiting for our food at a restaurant with friends, which was taking too long....
by Colin Shaw | Nov 30, 2024 | The Intuitive Customer Podcast - CX Podcasts
Why do customers tell you everything is fine when you ask them face-to-face but then give you a less-than-optimal rating later in a survey? Is everyone duplicitous, or are customers stricken with experience amnesia as soon as they make it to the car park? It turns out...
by Colin Shaw | Nov 28, 2024 | Blogs
Learn more about Colin Shaw: Join over 85,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: Let’s talk government. Mind you, I said government, not politics. Specifically, let’s...
by Colin Shaw | Nov 23, 2024 | The Intuitive Customer Podcast - CX Podcasts
Let’s talk about government and Customer Experience. It might surprise you that government and Customer Experience have a tighter relationship than you think. Many organizations, particularly in the private sector, recognize the importance of providing great...
