by Colin Shaw | Oct 29, 2012 | Customer Experience
Have you ever been to a party when after the first hour you just want to go home? However you know you can’t as you don’t want to seem rude by leaving so early? I am sure we all have. A few weeks ago I was at a wedding where the person I sat next to just talked about...
by Colin Shaw | Oct 25, 2012 | Customer Experience
70% of shoppers have stopped buying goods or services from a company after experiencing poor customer service. 64% have made future purchases from a company’s competitors after experiencing poor customer service. 81% are willing to pay more for a better...
by Colin Shaw | Oct 24, 2012 | Customer Experience
I was recently presenting work we had been undertaking to design a new experience for a client, Assurant Health in Milwaukee. They have been on the path of improving their Customer Experience for a while and have been making progress. During the presentation the...
by Colin Shaw | Oct 22, 2012 | Customer Experience
For those of you who have read our book “Customer Experience: Future trends and Insights” will know that I spend a bit of time thinking about the coming future of neurologically modulated customer experience which I refer to generally as Neuroexperience. In the book I...
by Colin Shaw | Oct 18, 2012 | Customer Experience
As we are one of the very first Customer Experience consultancies in the world and have been working in the area successfully for ten years; you can imagine we have a vast experience in what to do and what not to do when implementing a Customer Experience program....
