Seven blogs on how to implement a successful Customer Experience program

by Colin Shaw on October 18, 2012
Seven Useful Customer Experience Blogs

As we are one of the very first Customer Experience consultancies in the world and have been working in the area successfully for ten years; you can imagine we have a vast experience in what to do and what not to do when implementing a Customer Experience program.

Here are the top seven blogs we would recommend you read to ensure a successful implementation:

  1. Customer Satisfaction leads to higher stock prices: New evidence
  2. The most common mistake when setting off on a Customer Experience program
  3. Seven secrets of how to manage your Customer Experience 
  4. Five key aspects of a successful Customer Experience program
  5. Five ways to get buy in of Senior Exec’s
  6. Ten practical ideas to get Senior execs more involved in Customer Experience 
  7. Customer Experience Metrics – The basics

Colin Shaw is founder & CEO of Beyond Philosophy, one of the world’s first organizations devoted to customer experience. Colin is an international author of four best-selling books. Beyond Philosophy provide consulting, specialised research & training from offices in Atlanta, Georgia and London, England.

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