![Need An Expert? Google Can Help Out]()
by Colin Shaw | Dec 4, 2013 | Customer Experience
Want an expert on tap? Google have just launched a new service where this can happen. Google Help Outs. The service offers experts at the end of a Google hangout (live video) both free and paid for. You could, then, ask an expert how to cook a romantic dinner for two...
![Need An Expert? Google Can Help Out]()
by Colin Shaw | Dec 2, 2013 | Employee Experience
This is a continuation of the blog I posted last week following research by Don Fornes, founder and CEO at Software Advice, who wrote a series called Psychological Profiles of the Dream Team. In the series of 4 articles, he details the attributes of four types of...
![Need An Expert? Google Can Help Out]()
by Colin Shaw | Nov 28, 2013 | Blogs
Does making employee’s get up early and have long exhausting days create the best Customer Experience on Black Friday? What about if you move it back to Thursday, Thanksgiving Day? It’s the most wonderful time of the year for retail. Most retailers make their year...
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by Colin Shaw | Nov 27, 2013 | Expert's Insights
Blockbuster is shutting down their remaining US stores. This signals the end of the large chain video stores. If ever there was an example of a company that missed the mark on customer experience and paying the consequences, Blockbuster is it. It used to be you...
![Need An Expert? Google Can Help Out]()
by Colin Shaw | Nov 25, 2013 | Employee Experience
This is a continuation of the blog I posted last week following research that Don Fornes, founder and CEO at Software Advice, wrote a series called Psychological Profiles of the Dream Team. In the series of 4 articles, he details the attributes of four types of...
