![Customer Experience Trends 2013: Amazon Claims Top Position]()
by Colin Shaw | Dec 16, 2013 | Customer Experience
Every year, Beyond Philosophy engages top executives in Customer Experience Management (CEM) in our Global Leader Survey (GLS). We take this opportunity to learn more about the industry and the perceptions of the experts in our field on the performance of brands in...
![Customer Experience Trends 2013: Amazon Claims Top Position]()
by Colin Shaw | Dec 12, 2013 | Employee Experience
Julian Richer, founder of Richer Sounds, the largest independent HiFi and TV store in the UK, recently set the bar extremely for C-level suite executives on how to improve employee engagement. He has set up his company in a trust that upon his death will roll over to...
![Customer Experience Trends 2013: Amazon Claims Top Position]()
by Colin Shaw | Dec 11, 2013 | Customer Experience
About time! Was my reaction when the European Aviation Safety Agency (Easa) joined the Federal Aviation Administration (FAA) in the US by approving the use of inflight electronic devices, referred to as Personal Electronic Devices (PEDs), during taxi and take-off as...
![Customer Experience Trends 2013: Amazon Claims Top Position]()
by Colin Shaw | Dec 9, 2013 | Employee Experience
This is the fourth and final post I will be publishing based on the research by Don Fornes, founder and CEO at Software Advice, who wrote a series called Psychological Profiles of the Dream Team. In the series of 4 articles, he details the attributes of four types of...
![Customer Experience Trends 2013: Amazon Claims Top Position]()
by Colin Shaw | Dec 5, 2013 | Customer Experience
Will we ever be able to trust banks again? With the holidays approaching and with it will be the return of my favorite film of all time and a holiday classic film, “It’s a Wonderful Life.” Starring Jimmy Stewart and Donna Reed, the film is a heartwarming tale that...
