by Colin Shaw | May 27, 2015 | Uncategorized
Comcast CEO Brian Roberts vowed this month that the company wants to repair its terrible reputation for “shoddy Customer service.” My take on their latest vow to fix their Customer service problem: A leopard doesn’t change it spots. They have been talking about...
by Colin Shaw | May 26, 2015 | Blogs, LinkedIn Influencer Series, Thought Leadership
In this series, professionals share what they’d do differently — and keep the same. Follow the stories here and write your own (please use #IfIWere22 in your post). George Bernard Shaw (no relation) said… Youth is wasted on the young.” As it becomes more...
by Colin Shaw | May 22, 2015 | Blogs, Thought Leadership
Last week the UK elected a new government. All the polls leading up to the election said it would be a Hung Parliament, i.e. no one political party would be the outright winner/have a majority. On election night the Conservatives won a majority—a great shock to...
by Colin Shaw | May 21, 2015 | Blogs, Thought Leadership
Chipotle just announced they removed all the ingredients from their menu items that contain genetically modified organisms (GMOs). In a two-year process prompted by consumers’ growing concerns about the safety of long-term consumption of GMOs, Chipotle’s leadership...
by Colin Shaw | May 19, 2015 | Blogs, Customer Experience
Having a great Customer Experience is no accident. Companies that excel in providing a great Customer Experience engaged in lots of deliberate designs to make their experience what it is today. Most importantly, those that are most successful have a special focus on...
