by Colin Shaw | Dec 26, 2024 | Blogs
Learn more about Colin Shaw: Join over 85,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: The American Customer Satisfaction Index, a customer satisfaction survey that happens once a...
by Colin Shaw | Dec 21, 2024 | The Intuitive Customer Podcast - CX Podcasts
We are frustrated. Despite years of effort across industries, customer satisfaction has only seen marginal improvement since the 1990s. By marginal improvement, we mean it went up four points. That’s right, four. This stagnation suggests a need for deeper cultural and...
by Colin Shaw | Dec 19, 2024 | Blogs
Learn more about Colin Shaw: Join over 85,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: My podcast partner, Ryan Hamilton, has written a book without me. His co-author, Annie Wilson,...
by Colin Shaw | Dec 14, 2024 | The Intuitive Customer Podcast - CX Podcasts
Growth is essential for businesses. However, new customers with varying needs, preferences, and identities often accompany growth. Worse, these new customers can annoy or alienate your current customers. So, how do you grow without making your current business blow?...
by Colin Shaw | Dec 12, 2024 | Blogs
Learn more about Colin Shaw: Join over 85,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: I fly a lot with Delta, so much so that I have three million loyalty points or SkyMiles with Delta....
