by Colin Shaw | Jan 21, 2013 | Customer Experience, Social Media
What has Social Media ever done for business? Well quite a lot actually. For instance, a recent study by Convergys found that one bad Tweet can cost 30 customers. Here are some more facts and figures: Big Business is embracing social media in a big way. Forrester...
by Colin Shaw | Oct 9, 2012 | Social Media
LinkedIn have now identified their global top 150 INfluencers in a new service launched on Tuesday October 2, 2012 and I am humbled to be included. Fast Company states; “the professionals’ social network launched a new publishing platform designed to connect experts...
by Colin Shaw | Nov 15, 2011 | Social Media
Instant Public Relations: Who is Really in Control? Social media is starting to change the way we interact with customers. We are seeing a shift of power from organizations to consumers. There has been a shift in the power of communicating a message. Gone are the days...
by Colin Shaw | Feb 9, 2011 | Market Research, Social Media
Some great customer experience statistics for 2011 Author: Colin Shaw 2010 Customer Experience Impact Report View more presentations from RightNow Technologies. 2010 Customer Experience Impact Report View more presentations from RightNow Technologies. RightNow, a...
by Colin Shaw | Feb 9, 2011 | Expert's Insights, Social Media
Social Business Platforms for your Customer Experience!!! Author: Colin Shaw We have previously blogged about the transition from Social Media to Social Business, and thought that this short presentation from Mashable was a great introduction to different activation...
by Colin Shaw | Jan 18, 2011 | Market Research, Social Media
Social Media usage dominates Americans online time in 2010!!! Author: Colin Shaw A continuing theme of the blog last year was to pinpoint some key statistics to show the growth of social media. Hopefully this will slow down in 2011 as there is less of a need to ‘bang...
