by Colin Shaw | Apr 19, 2012 | Customer Satisfaction
It strikes us how focused the majority of businesses are on getting customers through the door, thus spending hundreds of millions on advertising while at the same time not paying much attention to customers leaving from the back door. With the economic stagnation...
by Colin Shaw | Jan 18, 2012 | Customer Satisfaction
Life, liberty, and the pursuit of happiness. The U.S. Constitution enshrines happiness as an inalienable right – for a reason. Autonomy, or the feeling that your life – its activities and habits – are self-chosen and self-endorsed, is a greater predictor of happiness...
by Colin Shaw | Jun 14, 2010 | Customer Research, Customer Satisfaction, Customer Service
I was recently asked to comment on a growing phenomenon here in the UK – the use of Hard Sell tactics in retail shops on London’s Biggest Conversation – LBC radio 97.3. The traditional British style is for the shop keeper to give you space until you more or less...
