by Colin Shaw | Aug 13, 2010 | Customer Experience
The Customer Experience prize that fnds you Author: Colin Shaw Omo in Brazil has launched a revolutionary new idea to reward consumers and provide them with the a memorable customer experience. 50 boxes of their detergant have a GPS tracking device hidden inside. The...
by Colin Shaw | Aug 12, 2010 | Customer Behaviour, Customer Experience
Deal a day aggregator cuts out the middle men Everyone loves a deal. Fed up of your inbox filling up with daily offers, freebies and discounts? Or do you regularly find yourself trekking to a couple of different sites to find out the latest local offers? Although the...
by Colin Shaw | Aug 11, 2010 | Customer Experience
Drop your Porsche off and Shop! What about this for a customer experience? What is a lady to do whilst her Porsche is going through its four hour service? Shop obviously! One Porsche dealership has in Bicester, UK, offers a complimentary service that takes customers...
by Colin Shaw | Aug 10, 2010 | Customer Experience
“That’s it. I’ve had it.” and then he jumped down the emergency slide.. A Jet Blue flight attendant made a dramatic exit from his job yesterday. Steven Slater, 39, was arguing with a passenger after they attempted to retrieve their hand luggage whilst the plane was...
by Colin Shaw | Aug 9, 2010 | Customer Experience
Ladbrokes announce focus on Customer Experience!!! Ladbrokes have recently appointed a new chief executive, Richard Glynn, as well as a new customer focus. Groves announced a shake-up with a focus on customer experience that looks to ‘capture the hearts and minds’ of...
by Colin Shaw | Aug 2, 2010 | Customer Experience, Social Media
Virgin Media hopes influencers tweet about their customer experience!!! Virgin America is utilising its in-flight Wi-Fi to help boost its reputation within the social media scene. Recognising the growing influence of individuals with large social media followings,...
