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by Colin Shaw | Jul 8, 2013 | Customer Experience
The African Oxpecker is an animal that lives on the backs of large animals, taking care of the ticks that suck their blood. In addition to ridding the larger beast of pesky ticks, the bird, which actually sucks a little of the animals blood also, makes a loud shriek...
![Collaboration is Dead – Long Live Symbiosis]()
by Colin Shaw | Jun 24, 2013 | Customer Experience
This is one of the most important questions any organization needs to answer in order to be successful. The reality is your Customer Experience begins long before the customer directly interacts with you and it finishes long after you have left. For example, a...
![Collaboration is Dead – Long Live Symbiosis]()
by Colin Shaw | Jun 20, 2013 | Customer Experience
Has it happened to you that you start a small argument with your wife, partner or girlfriend, over a small thing but neither of you acknowledges any wrongdoing and both start to blame the other side? In many cases this is what starts off from a small thing that...
![Collaboration is Dead – Long Live Symbiosis]()
by Colin Shaw | Jun 10, 2013 | Customer Experience
It still surprises me, even in this day and age, how many people still need convincing that improving the Customer Experience will generate revenue and save costs. As I read this great blog the other day, which highlights many stats from reputable sources clearly...
by Colin Shaw | May 30, 2013 | Customer Experience
[widgets_on_pages id=”Follow Button”] “Once upon a time….” These words conjure images in our mind. We tell our children the story of the ‘boy who cried wolf’ to get over the message that if you lie, then eventually people won’t believe you when it is...
by Colin Shaw | May 27, 2013 | Customer Experience
[widgets_on_pages id=”Follow Button”] Much has been made about the future of the Internet, of customer relations, and of business interactions with customers. In fact at every conference I speak at I hear discussion about ‘Big Data’ and how it will help...
