by Colin Shaw | Jul 12, 2016 | Blogs, Customer Experience
In case you missed it, the world has gone online! If you haven’t gone online with your Customer Experience, too, it’s time. To be honest, if you haven’t begun, you’re late. The digital transformation of your present Customer Experience is long overdue. Nearly everyone...
by Colin Shaw | Jul 7, 2016 | Blogs, Customer Experience
As a Customer Experience consultancy, Beyond Philosophy, we have worked in China on a few occasions. We learned a few things about what to do and what not to do there, as it pertains to Customer Experience. Three Truths Every Marketer Should Know about CX in China...
by Michael Lowenstein | Jul 6, 2016 | Blogs, Customer Experience
Michael Lowenstein, Ph.D., CMC Thought Leadership Principal, Beyond Philosophy What makes this question so profound, and so pivotal, in customer experience optimization today is that every aspect of value delivery is at play. Further, it should be understood that all...
by Colin Shaw | Jun 30, 2016 | Blogs, Customer Experience
Airbnb, the home sharing site that says you can “Belong Anywhere,” is suffering! They have now launched legal action against San Francisco over a new law that would require it to delist hosts who have not registered their living spaces. Furthermore, New York could...
by Colin Shaw | Jun 28, 2016 | Blogs, Customer Experience
We all know that internet consumers have the attention span of a flea. If something doesn’t immediately grab their interest, they’re likely to be off to the next website within seconds. This is a challenge for companies that depend on their websites to attract and...
by Colin Shaw | Jun 23, 2016 | Blogs, Customer Experience
On Thursday, June 23rd, the UK vote on whether to stay in the European Union or to exit. The vote referred to as the ‘Brexit’ gives us another excellent example of how emotions affect people’s behavior. Propeller TV’s “Brexit: Leave EU or Not?”...
