by Colin Shaw | Feb 7, 2017 | Blogs, Customer Experience
A lot of people give the millennial generation a hard time, but when it comes to customer experience, the millennials’ thinking is spot on. While we older folks spent our 20s and 30s buying new couches, bigger houses and fancier kitchen gadgets, millennials are...
by Colin Shaw | Jan 31, 2017 | Blogs, Customer Experience
I have lied about this. I’d wager you have, too. Moreover, per Groupon’s latest survey, most people lie about being happy about the gifts they receive at the holidays. When I read this study, I wondered if we lie to people about our gift receiving experience, isn’t it...
by Colin Shaw | Jan 24, 2017 | Blogs, Customer Experience
Imagine going on a cruise and having the ship know your every desire – sometimes even before you do. That’s the goal of Carnival Corporation’s new Ocean Medallion technology, a wearable device that will debut on the Regal Princess cruise ship later this year. It...
by Colin Shaw | Jan 19, 2017 | Blogs, Customer Experience
The Wall Street Journal has released its annual scorecard of U.S. airlines, sizing them up according to factors that matter to travelers, including delays, on-time arrivals and lost baggage. Overall, the newspaper reported, airlines did a better job on some measures...
by Colin Shaw | Jan 17, 2017 | Blogs, Customer Experience
Let’s face it; the holiday season is well over and becoming difficult to even remember. It’s time to get cracking. With a little effort, we should be back on track in no time. If only it were that easy! The truth is the hot mess we return to makes us want to pack up...
by Colin Shaw | Jan 12, 2017 | Blogs, Customer Experience
Back in November, Hertz rental car shares fell sharply when the huge rental car company slashed its profit forecast for the year. Hertz (which also owns Dollar and Thrifty) blamed it on vehicle depreciation, but depreciation may be the least of the rental car...
