by podcast | Apr 21, 2018 | The Intuitive Customer Podcast - CX Podcasts
Once customers move from planning to implementation, they pass across a metaphorical Rubicon. People justify their thinking and it is then difficult to change their decisions. How do you recognize this and what can you...
by podcast | Apr 18, 2018 | The Intuitive Customer Podcast - CX Podcasts
Facebook is a glimpse into the future for most businesses. Colin Shaw and Professor Ryan Hamilton discuss the recent controversy and the implications. What can we learn from the Facebook scandal? What are they doing with data? What action should we be...
by podcast | Apr 14, 2018 | The Intuitive Customer Podcast - CX Podcasts
Why are you getting so many complaints? What are the hidden reasons customers complain? How can you identify what the hidden reasons are and reduce the number of complaints you...
by podcast | Apr 7, 2018 | The Intuitive Customer Podcast - CX Podcasts
Why do customers ask for multiple competitive quotes? When they get them how do they decide what to buy? Customers have a natural tendency to avoid extremes. How can you use this to your...
by podcast | Mar 31, 2018 | The Intuitive Customer Podcast - CX Podcasts
Every business wants loyal customers, but what does it really mean? Why do organizations get confused between inertia and customer loyalty? How can you truly gain loyal...
