podcast

Are You Making Intuitive Or Rational Decisions?

by podcast on December 8, 2018

There are two key ways people make decisions: intuitvely or rationally. We discuss why this is important to designing your customer experience and how this can have a key effect on customer loyalty. We reveal how you can benchmark your organization’s performance against other companies to determine how you are doing in the new world of behavioural economics and customer experience. Just complete a short questionnaire and we will then send you a free personalized report!


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podcastAre You Making Intuitive Or Rational Decisions?

Understanding Customer’s Mental Budgets

by podcast on December 1, 2018

Customers tend to partition money and resources into different categories and this affects their spending patterns. What are the implications of this for you? How can you use this to take your customer experience to the next level? Colin reveals how you can download his ebook ‘Unlocking the Hidden Customer Experience’ for free!


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podcastUnderstanding Customer’s Mental Budgets

How to discover what REALLY drives value for you $$$

by podcast on November 24, 2018

There is a big difference between what customers say they want and what they buy. For example, Disney know that when they ask their customers what they would like to eat at their theme park that people will say they would like to have an option of a salad. Disney also knows that people don’t eat salads at theme parks! They eat hot dogs and burgers. It is therefore vital that you discover what your customers REALLY want, not what they say they want, and what drives most value for you. This will help you prioritize what you focus on. In this podcast we go through a methodology of how to discover this and how you can use this to improve your customer experience and marketing.


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podcastHow to discover what REALLY drives value for you $$$

Key stats to prove your ROI – It’s About The ROI Stupid!

by podcast on November 17, 2018

What are the best statistics to help you prove ROI for your customer experience program? These are the best statistics that will help you create ROI. Colin reveals how you can download his ebook ‘Unlocking the Hidden Customer Experience’ for free!


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podcastKey stats to prove your ROI – It’s About The ROI Stupid!

Digitial Transformation – The Opportunities And Problems And How To Overcome Them

by podcast on November 10, 2018

We all know the retail landscape is changing. But what should it be changing to? What are the opportunities and problems? Colin and Ryan interview Amit Sharma, CEO of Narvar, about how retailers can create emotional connections with shoppers in a technology-driven world. Colin will reveal how you can benchmark your organization performance against other companies to determine how you are doing in the new world of behavioral economics and customer experience. Just complete a short questionnaire and we will then send you a free personalized report!


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podcastDigitial Transformation – The Opportunities And Problems And How To Overcome Them

How Customers Make Rules for Themselves

by podcast on November 3, 2018

Customers make rules for themselves that help them in their buying decisions. Some of these rules are common to many people. Some are specific to individual customers. Do you know what your customer’s rules are? How do you find out how to move your customer experience to the next level. Colin reveals how you can download his ebook ‘Unlocking the Hidden Customer Experience’ for free!


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podcastHow Customers Make Rules for Themselves