by podcast | Jun 7, 2025 | The Intuitive Customer Podcast - CX Podcasts
Have you ever said “thank you” to a chatbot or Chat GPT? Well, you’re not alone—and you might just be weirder than you think. It turns out AI can be more empathic than people. But what do Customers think of AI experiences? Academic research reveals...
by podcast | May 24, 2025 | The Intuitive Customer Podcast - CX Podcasts
How happy are you when you buy auto insurance? If your answer is anything other than thrilled, you’re not alone. In fact, years ago, a UK insurance company tried to convince us otherwise with their tagline “Quote Me Happy.” Spoiler alert: Nobody was...
by podcast | Apr 13, 2025 | The Intuitive Customer Podcast - CX Podcasts
First impressions aren’t just important—they’re everything. Research shows that customers, clients, and even your colleagues are forming opinions about you, your brand, and your business in mere seconds—often before you even get a chance to introduce...
by podcast | Nov 4, 2023 | The Intuitive Customer Podcast - CX Podcasts
Colin sometimes struggles with a glass-half-empty disposition. He blames it on being born British. He felt it keenly when gathering the following 14 statistics for this episode. There are a mix of game-changing opportunities, including missed ones, and some acute...
by podcast | Oct 28, 2023 | The Intuitive Customer Podcast - CX Podcasts
When a Stanford professor brings snacks to class, it’s fun. But you can bet it’s also an experiment, and he’s probably testing how people make choices for today and for todays that will come in the future. It turns out, that timing matters a lot when...
