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What Customers Really Think About Your AI Experience: Academic Research Reveals the Truth.

What Customers Really Think About Your AI Experience: Academic Research Reveals the Truth.

by podcast | Jun 7, 2025 | The Intuitive Customer Podcast - CX Podcasts

Have you ever said “thank you” to a chatbot or Chat GPT? Well, you’re not alone—and you might just be weirder than you think. It turns out AI can be more empathic than people. But what do Customers think of AI experiences? Academic research reveals...
What Customers Really Think About Your AI Experience: Academic Research Reveals the Truth.

The Brand Builds The Promise; Customer Experience DOES NOT Deliver! Why?

by podcast | May 24, 2025 | The Intuitive Customer Podcast - CX Podcasts

How happy are you when you buy auto insurance? If your answer is anything other than thrilled, you’re not alone. In fact, years ago, a UK insurance company tried to convince us otherwise with their tagline “Quote Me Happy.” Spoiler alert: Nobody was...
What Customers Really Think About Your AI Experience: Academic Research Reveals the Truth.

How Your Customers Judge You Before You Even Open Your Mouth

by podcast | Apr 13, 2025 | The Intuitive Customer Podcast - CX Podcasts

First impressions aren’t just important—they’re everything. Research shows that customers, clients, and even your colleagues are forming opinions about you, your brand, and your business in mere seconds—often before you even get a chance to introduce...
Discover the 14 game-changing opportunities and risks awaiting you in 2024

Discover the 14 game-changing opportunities and risks awaiting you in 2024

by podcast | Nov 4, 2023 | The Intuitive Customer Podcast - CX Podcasts

Colin sometimes struggles with a glass-half-empty disposition. He blames it on being born British. He felt it keenly when gathering the following 14 statistics for this episode. There are a mix of game-changing opportunities, including missed ones, and some acute...
Discover the 14 game-changing opportunities and risks awaiting you in 2024

A surprising truth! Customers really don’t want choice and what to do about it

by podcast | Oct 28, 2023 | The Intuitive Customer Podcast - CX Podcasts

When a Stanford professor brings snacks to class, it’s fun. But you can bet it’s also an experiment, and he’s probably testing how people make choices for today and for todays that will come in the future. It turns out, that timing matters a lot when...
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