by podcast | Sep 1, 2018 | The Intuitive Customer Podcast - CX Podcasts
Many times, people do not say what they mean or what they are thinking. Why is this? What are the implications on a customers experience? In this special interview with expert Steven Gaffney we look at the role of honest communication to improve workplace quality and...
by podcast | Aug 25, 2018 | The Intuitive Customer Podcast - CX Podcasts
Colin Shaw and Prof. Ryan Hamilton explore the study of customer emotions and how they influence customer experience and tendencies to buy. Explore the latest academic studies and how researchers have evoked specific emotions, what they mean, and how you can use...
by podcast | Aug 18, 2018 | The Intuitive Customer Podcast - CX Podcasts
Colin Shaw and Prof. Ryan Hamilton discuss how to understand the rules of customer decision making. If you don’t know how customers make decisions you cannot influence them to best effect. Explore the decision-making process and listen for actionable advice you...
by podcast | Aug 11, 2018 | The Intuitive Customer Podcast - CX Podcasts
Colin Shaw and Prof. Ryan Hamilton explore customer segmentation strategies. It’s amazing that most organization’s segmentation is so basic. In today’s new world, segmenting your customers is going to be a key to success, especially with AI on the...
by podcast | Aug 4, 2018 | The Intuitive Customer Podcast - CX Podcasts
Colin Shaw and Prof. Ryan Hamilton discuss why customer experience programs fail. The episode explores the key issues and why too many CX programs fail to get results. Colin has led hundreds of successful programs and understands the key issues to avoid. Listen for...
