by podcast | Aug 4, 2018 | The Intuitive Customer Podcast - CX Podcasts
Colin Shaw and Prof. Ryan Hamilton discuss why customer experience programs fail. The episode explores the key issues and why too many CX programs fail to get results. Colin has led hundreds of successful programs and understands the key issues to avoid. Listen for...
by podcast | Jul 28, 2018 | The Intuitive Customer Podcast - CX Podcasts
Colin Shaw and Prof. Ryan Hamilton explore how positioning your message is critical in communications from a leadership and marketing perspective. How is this best achieved? Listen to Colin & Ryan debate this and get tips of what you can...
by podcast | Jul 21, 2018 | The Intuitive Customer Podcast - CX Podcasts
Colin Shaw and Prof. Ryan Hamilton discuss how emotions drive customer behavior. So, what is an emotion? How are they evoked? How can you deliberately evoke a customer’s emotions? How is an emotion different to a mood and what you should do about...
by podcast | Jul 14, 2018 | The Intuitive Customer Podcast - CX Podcasts
We discuss the key principle of scarcity with guest Professor Kelly Goldsmith, Ph.D., Professor of Marketing at Vanderbuilt University. Kelly is a behavioral scientist who examines consumers’ responses to uncertainty and scarcity, uncovering and explaining...
by podcast | Jul 7, 2018 | The Intuitive Customer Podcast - CX Podcasts
Many drivers of human behavior can be traced back to caveman days. Colin Shaw and Prof. Ryan Hamilton explore what they are, how you can identify them, and what you should do to...
