Why People Don’t Say What They Mean?

by podcast on September 1, 2018

Many times, people do not say what they mean or what they are thinking. Why is this? What are the implications on a customers experience? In this special interview with expert Steven Gaffney we look at the role of honest communication to improve workplace quality and the Customer Experience. Find out more at https://www.stevengaffney.com


podcastWhy People Don’t Say What They Mean?