by podcast | Jun 22, 2019 | The Intuitive Customer Podcast - CX Podcasts
Customer Journey Mapping Using Behavioral Science Journey mapping is how organizations look at the customer journey, or the steps a customer would take from the beginning to the end in their experience. However, we would say regarding journey mapping that it is not...
by podcast | Jun 15, 2019 | The Intuitive Customer Podcast - CX Podcasts
How to Understand Customers Preference Have you ever noticed how some people put a lot of letters after their names in their signatures and bylines? Some of them go on for quite a while, like a second surname. It annoys me sometimes. Then, I remember that when I...
by podcast | Jun 11, 2019 | The Intuitive Customer Podcast - CX Podcasts
Happy Employees Make Happy Customers When your employees are happy, they are more likely to make your customers happy. Common sense dictates that this is logical. However, despite the rationality of this statement, too many organizations do not spend enough of their...
by podcast | Jun 1, 2019 | The Intuitive Customer Podcast - CX Podcasts
Why Are We Scared of New Technology? We have some exciting new technology for CX. Facial recognition technology and facial expression analysis yield some new and exciting data about how customers feel during a Customer Experience. The only problem is that many people...
by podcast | May 25, 2019 | The Intuitive Customer Podcast - CX Podcasts
The Massive Importance of Memory in a Customer’s Experience Customer loyalty is a function of customers’ memories. That is to say, customers don’t choose your experience over another; customers choose the memory of your experience over another....
