by podcast | Aug 7, 2019 | The Intuitive Customer Podcast - CX Podcasts
Why Some Friction is Good We owe you an apology. Even though the lawyers say we shouldn’t say this, we feel we might have misled you on the subject of friction in your Customer Experience strategy. We have been telling you to make your experience as easy as...
by podcast | Jul 27, 2019 | The Intuitive Customer Podcast - CX Podcasts
How Customer-Facing People Should Evoke Emotions in Customers I have always thought that talking about how to do something was important, but not as important as actually doing something. I feel so strongly about this idea that I named my company after it. I want my...
by podcast | Jul 24, 2019 | The Intuitive Customer Podcast - CX Podcasts
Can We Trust Facebook? Upon reflection of Facebook’s latest privacy violation and $5 billion fine, one must wonder whether we can trust Facebook. After all, the social media platform hasn’t exactly been keeping our private information under lock and key....
by podcast | Jul 20, 2019 | The Intuitive Customer Podcast - CX Podcasts
When I worked in the corporate world, people often asked me what I did all day. Facetiously, I would say that I played chess. While it was meant to be cheeky, the joke was not far from the truth. I spent my day navigating company politics. You will not find training...
by podcast | Jul 13, 2019 | The Intuitive Customer Podcast - CX Podcasts
Choice architecture is a significant factor in buying decisions you make every day. From how they stock the buffet line to how likely you are to donate your organs after you die, the psychology of choice is influencing your decisions every day. In this episode of The...
