by podcast | Apr 18, 2020 | The Intuitive Customer Podcast - CX Podcasts
There is a lovely mirror leaning against the wall in my garage in England. My wife thinks we should sell it. I think we should give it away, to which my wife tut-tuts. She argues it is a beautiful mirror and believes it will fetch a handsome sum on the Internet. I...
by podcast | Apr 11, 2020 | The Intuitive Customer Podcast - CX Podcasts
I don’t know if it’s age talking here, but it probably is. Life becomes a lot clearer as you go on. I am at the point where I feel comfortable telling you what I think. In this episode of The Intuitive Customer, I am going to tell you about seven mistakes...
by podcast | Apr 4, 2020 | The Intuitive Customer Podcast - CX Podcasts
Loss Aversion teaches us that people like to gain things, but that they like hanging on to what they have even more and feel losses much more profoundly than gains. So, you would think that effective policy to reduce disposable bag usage by charging a surcharge for a...
by podcast | Mar 28, 2020 | The Intuitive Customer Podcast - CX Podcasts
What You Should Learn from Apple’s Outstanding Experience I am a huge fan of Apple products. If there were already a waiting list for the next iPhone, I would be on it. For me, buying Apple products is emotional, intuitive, and automatic—all the things a brands...
by podcast | Mar 21, 2020 | The Intuitive Customer Podcast - CX Podcasts
A global pandemic wasn’t in your plans this quarter. However, we see an opportunity to enhance your relationships with customers in this global crisis. In this episode of The Intuitive Customer, we share ten strategies for managing the uncertainty surrounding...
