by podcast | Aug 22, 2020 | The Intuitive Customer Podcast - CX Podcasts
THIS is the Big Reason You Make Mistakes We make a lot of subjective decisions. Without the guide of “right” and “wrong” to direct us, we weigh the pros and cons and do the best we can. However, our brains can thwart our best efforts for an...
by podcast | Aug 15, 2020 | The Intuitive Customer Podcast - CX Podcasts
Did you know that if you were to write a Customer Experience review on your mobile phone, it would be more emotional than if you did it on your computer? Did you also know you are more likely to tell me your email and or home address and your substance abuse history...
by podcast | Aug 10, 2020 | The Intuitive Customer Podcast - CX Podcasts
How to Make Your Experience Easy and Gain Growth I hear things like this when I go into an organization: “We want to delight customers at every moment of contact.” I nod my head and smile, but secretly I think it sounds exhausting. Moreover, it is...
by podcast | Aug 1, 2020 | The Intuitive Customer Podcast - CX Podcasts
The 5 Rules for Behavioral Journey Mapping A lot of Behavioral Economics can feel intimidating. However, it doesn’t have to be. The Five Rules Podcast Series is our attempt at giving you an easy entry point into the complex and messy world of Behavioral...
by podcast | Jul 25, 2020 | The Intuitive Customer Podcast - CX Podcasts
Mastering the Illusion of Control Humans often feel like we have more control over things than we do. Despite overwhelming evidence to the contrary—and even regular common sense—we think that if we do things in a certain way, we can influence what happens...
