by podcast | Oct 17, 2020 | The Intuitive Customer Podcast - CX Podcasts
When you bring attention to something, it influences people’s behavior. For example, The food and household goods supplier in the UK, Tesco, was recently accused of profiteering by raising the prices of a yeast extract spread called Marmite. There was quite an...
by podcast | Oct 10, 2020 | The Intuitive Customer Podcast - CX Podcasts
Like the rest of the world, the Customer Experience world is changing. Customers have new expectations and are doing business in new ways. While we adapt to the world that COVID-19 presents, we change what we want as customers and how we think about our relationships...
by podcast | Oct 6, 2020 | The Intuitive Customer Podcast - CX Podcasts
The 5 Rules for Driving Down Costs Without Affecting Customers A lot of Behavioral Science can feel intimidating. However, it doesn’t have to be. The Five Rules Podcast Series is our attempt at giving you an easy entry point into the complex and messy world of...
by podcast | Sep 26, 2020 | The Intuitive Customer Podcast - CX Podcasts
How Well Do You Know What You Really Want? Have you ever bought a book you thought you should read and then didn’t read it? Did you ever buy a variety of yogurt flavors and then throw out some of them after they expired because you never wanted that flavor when...
by podcast | Sep 19, 2020 | The Intuitive Customer Podcast - CX Podcasts
I heard a new term that I think has the capability of being the next wave of change in business today. Customer Science. ‘Customer Science’ is the fusion between technology, behavioral science and data. This new concept is forming now, making this an...
